Mercari is a trademark of Mercari, Inc. The buyer can then accept or reject your response. Price your items competitively and fairly so both you and the buyer are getting the best deal. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. . Using tracked shipping is a great way to create trust between you and the buyer. A sub for discussing all things Depop. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". However, all purchases done outside of this are at your own risk. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. Buyer wants a refund?? If you paid by credit card and the issuing bank has initiated a chargeback. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. This application is not endorsed or certified by Tradesy, Inc. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. However, Depop is also used by small businesses offering new products. Check us out! Meet-in-person transactions. Click the Refund this payment button that appears under the total. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Each user has 180 days to request a refund via Depop. Thanks for your submission to r/Depop ! But how do these two apps differ, and which should you use? Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. How does paypal know that what you received back isn't what you sent? It all hangs on whether paypal agree that the transaction was unauthorised. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. eBay is a trademark of eBay, Inc. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Mention relevant aspects of the transaction such as dates and place of delivery. Find the payment you want to refund and click on the name of the payer. 10 Great Marketplaces Every Reseller Should Consider. Select the transaction you'd like to refund > tap Refund. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Always use tracked shipping and always share it with the buyer once available. What happens if someone requests a refund on PayPal? We love it when our customers are happy with their items, but what do we do when they request a return or refund? There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. PayPal uses SSL 128-bit encryption to keep data safe. Read our review of Vestiaire Collective, including authentication Is Etsy legit? You can find vintage pieces on Vinted, but they're certainly not as common. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Almost 10 thousand dollars! Determine if the flaw or issue was something you missed, or happened after the item left your possession. Sometimes, unhappy customers want to reverse a PayPal transaction. Depop is particularly popular with users in the US and UK. You can also make offers if you want to try and bring down the price a little. Then . This application is not endorsed or certified by Mercari, Inc. You can use the error code to cross reference with Paypal API errors. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Discover what an Etsy scam looks like, and how to protect yourself. Tap > tap All sold items. A buyer uses Amazon Payments for qualified purchases on third-party websites. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Looking for a trustworthy luxury fashion marketplace? If it's a low-cost selling process you're looking for, Vinted is likely the better option. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Abusive behaviour or harassment toward other Depop users or staff. Tap on the purchase/sale you want to leave feedback for. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Depop is like a hybrid of Instagram and ASOS marketplace. I definitely sent the payment through depop instant pay as goods/services thank god! So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? I'm sure Depop will have that policy too good luck!! Tap > tap All sold items. A week later they have opened a dispute saying this was an unauthorised payment? PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Purchases made without using the BUY button. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. PayPal provides buyers with 180 days to open up a dispute about a transaction. So in the event of an item received but not as described dispute its always one persons word against anothers. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Go to your receipts. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. By browsing this website, you consent to the use of cookies. Today, Vinted is a popular thrifting app with millions of users. Include details about the productwhat was purchased, when, and what the price was. I know it definitely isnt damaged and he definitely isnt blocked from my side. Be prepared to walk away. To leave feedback: Go to profile. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. But why is it important? If you dont receive your money or goods youll have no cover and will be left out of pocket. If they reject, the dispute will be escalated to the Depop Support Team. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. - made sure not to do it through friends & family because I know people get scammed that way so often. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. If you had met seller protection paypal would have reimbursed you. Vinted does not charge any fees for selling items. Depop Payments refunds Log in to the Depop app. Select Selling > Refund Depop fee. You lost any seller protection by sending to another address than the paypal registered address of the buyer. As know I have lost out on an item and money when I haven't done anything wrong? The seller doesn't fulfill their return policy as stated in the listing. For purchases made via the main Buy button, Depop charges a 10% fee. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. If the flaw was something you missed you have options. sold an item for 150 and going to revieve 130 smh. Non-material goods, such as event tickets. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Click the History subtab. Depop Payments refunds Log in to the Depop app. Depop is a trademark of Depop, Inc. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Depop Ltd. Support. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. How to Buy Online Safely, Securely, and Confidently. There are two ways to list items on Depop: Using the Depop app. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. 3. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. This application is not endorsed or certified by Facebook, Inc. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Will Depop ban my store for using Sales Bot? So, if this sounds more like you, it may be worth paying the higher fee on Depop. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. This application is not endorsed or certified by Poshmark, Inc. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. How to avoid common Depop scams and fraud while selling on this popular marketplace! This application is not endorsed or certified by Grailed, Inc. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Through the Depop website. You can do this up to 180 days after the purchase. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. The app does not have its own payment system, and therefore does not accept raw payment card details. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Quick Answer: How To Issue A Refund On Depop. Here are attributes to include in your listing: Secondhand shoppers are savvy. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! To send a full refund, follow the steps for Full refund. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. You might also like: What to Sell on Depop in 2022. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Find the purchase payment you would like to refund and click Details. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. I am going through this now. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Scan this QR code to download the app now. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. To send a full refund, follow the steps for Full refund. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Also the depop profile has blocked me. but I'm can't seem to upload them to the claim. Depop allows you to send and receive money by linking your PayPal account. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. All purchases made through the Depop BUY button are covered by Buyer Protection. That way you can be certain that you can get your money back if the transaction isnt fulfilled. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund.
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