About 70% of participants who buy separate Session Initiation Protocol trunking services with UCaaS said cost savings is the top reason for choosing to separate PSTN connectivity from UCaaS. The value in the cloud is what matters for Teams. This page summarizes key telephony concepts and capabilities. Dynamic emergency calling (based on the location of the Teams client) is supported. . Auto attendants allow you to set up menu options to route calls based on caller input. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. Teams has lagged in offering feature parity to on-premises Skype for Business. You want to find a new operator to enable calling in Teams. If you have media bypass enabled today and users are moved then there could be extra load on the mediation servers. Vincent and GrenadinesSudanSurinameSvalbard/Jan Mayen Isls.SwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks/Caicos Isls.TuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUS Minor Outlying Is.UruguayUzbekistanVanuatuVatican CityVenezuelaViet NamVirgin Islands (British)Virgin Islands (U.S.)Wallis/Futuna Isls.Western SaharaYemenZambiaZimbabwe. HelenaSt. For more information, see What are dial plans?. Direct routing for Azure Communication Services is in development. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. Learn how to connect your on-premises telephony network to Teams using Direct Routing. How do I port existing phone numbers to Teams. You don't need to retain your current PSTN carrier. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). Configure your tenant for Direct Routing. Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. Direct routing is suited for organizations that: Download the Teams Phone PSTN guidance to understand which calling solutions may be right for you. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). Most Phone System features are the same regardless of the PSTN connectivity option you choose. But the abundance of options might create some unsupported combinations. We recommend deploying AD FS to support Single Sign-on. With this option, Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: You get Phone System with added Domestic or International Calling Plans that enable calling to phones around the world (depending on the level of service being licensed). When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. For more information, see What are dial plans?. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). Voice Calling (PSTN) An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. An all-in-the-cloud solution with Microsoft as your PSTN carrier. The versions of the servers in your on-premises deployment must be listed in the following table to support Phone System with on-premises PSTN connectivity. There are some differences in functionality, however, that affect how you configure certain Phone System features, such as call routing and emergency calling. You can configure poicies at any time. - Every 1-2 weeks. For Direct Routing, you must define emergency calling policies for users by using a Teams emergency call routing policy (TeamsEmergencyCallRoutingPolicy). For example: These businesses can pair Webex Calling with a local gateway so they can use virtually any PSTN provider around the world. Most importantly, we ensure that these options are easy to manage - often from a single pane of glass. For new users, such as a new hire, who will be enabled . You have an on-premises deployment and you want to move some or all of your users to Skype for Business Online but continue to use on-premises PSTN connectivity. There are some differences in functionality, however, that affect how you configure certain Phone System features. For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. (Unless deployed as an option to provide a connection to third-party PBX, analog devices, or other telephony equipment for users who are on Communication Services. If you are using Lync Server 2013, see Lync Server 2013 hybrid. Microsoft Teams allows users to make and receive VoIP voice and video calls with federated Teams users across PCs, desktop phones, and mobile devices. The online configuration consists of: For more information, see Configure Direct Routing. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. In this scenario, the user is still homed in Skype for Business on-premises. See the current rate list for PSTN calls. Transmission links constitute the physical wires or fiber, as may be the case . To determine adoption rate, how often should you run the "measure usage" activity in the first phase of the deployment? Teams Calling Plans are a great choice when: Operator Connect Easily bring operator-managed PSTN calling to Teams through a participating carrier. Microsoft Teams Calling Plans - Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. You want to use Communication Services with PSTN calling capabilities. The user is required to have a registered emergency address associated with their assigned telephone number. Phone System is Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. We know that many organizations have multiple sites and would benefit from the ability to use multiple PSTN connectivity options. An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. Note: If necessary, you can choose to connect a . The user should have both Teams and Skype for Business Online Plan 2 and Phone System. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Hi, I'm assuming that there is no existing on-premises Skype for Business environment. This solution is the simplest option that connects Phone System to the PSTN. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. For more information about emergency calling concepts and terminology, and how to configure emergency calling and dynamic emergency calling, see the following articles: If you're deploying dynamic emergency calling or Location-Based Routing for Direct Routing, you must configure network settings for these features in Microsoft Teams. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. Your enterprise's own network The quality of the real-time media is heavily dependent on your own network: especially the WiFi network and the quality of the interconnect used to reach the cloud. Organizations may also want to port numbers or work with their existing connectivity provider. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. This article describes Public Switched Telephone Network (PSTN) considerations when upgrading to Teams. This article helps you decide which Microsoft voice solution is right for your organization. You want to use Microsoft-managed access to the PSTN. A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. Due to the retirement of Skype for Business Online on July 31, 2021, PSTN connectivity between your on-premises environmentwhether through Skype for Business Server or Cloud Connector Editionand Skype for Business Online is no longer supported. Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. Microsoft has two types of telephone numbers available: subscriber (user) numbers, which can be assigned to users in your organization, and service numbers, available as toll and toll-free service numbers. This option is Microsoft's all-in-the-cloud solution that provides Private Branch Exchange (PBX) functionality and calls to the Public Switched Telephone Network (PSTN), as shown in the following diagram. Phone System with your own PSTN carrier by using Operator Connect. Teams Calling Plans are a great choice when: Getting started quickly is a priority. You do not need to retain your current PSTN carrier. But they also need a solution thats easy to manage. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. Plan your Cloud PBX solution in Skype for Business. Your business needs might require that you disable voicemail transcription for specific users or everyone throughout the organization. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. The policy will define emergency numbers and their associated routing destination. With this option, you can connect legacy on-premises telephony and your carrier of choice to Azure Communication Services. Business continuity - Cloud applications and connectivity options remove chances of service disruption associated with hardware on the premises and trunks from the premises to the PSTN network. For an organization that is upgrading to Teams, the ultimate goal is to move all users to TeamsOnly mode. An all-in-the-cloud solution with Microsoft as your PSTN carrier. If you need basic information about upgrading to Teams, start here: When migrating your voice solution, there are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. To successfully enable users for Phone System with on-premises PSTN connectivity, their SIP address must be in your own domain. How to get and manage phone numbers differs depending on your PSTN connectivity option. You can configure policies at any time. The PSTN media is anchored through a registered public IP that the Telco provider allows. With Operator Connect, if your existing operator participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. You must be a registered user to add a comment. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. For a list of legacy PBXs that interoperate directly with Skype for Business Server 2015 see Infrastructure Qualified for Microsoft Lync. This also is the case if an on-premises user is moved to the cloud prior to assigning the Phone System license. PSTN connectivity. The recipient of the call can quickly identify the caller and decide whether to accept or reject the call. Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. For Operator Connect, each user is automatically enabled for emergency calling. On the SBC, configure voice routing to enable incoming calls by sending calls to Direct Routing instead of to the on-premises Mediation Server. An all-in-the-cloud solution with Microsoft as your PSTN carrier. EnterpriseVoiceEnabled ("EV-enabled") is a property (not a policy) that exists in both an on-premises directory and in the cloud. Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams. Cloud Connected PSTN. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. For a complete list of Phone System features, see Here's what you get with Phone System. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. IP - Internet Protocol (IP) is the method of transmitting data to another server. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. Recently we received several questions around the requirements for Skype for Business S. If you will be reusing the numbers, submit a porting request to your carrier. Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. For cloud calling, outbound calls are billed at per-minute rates depending on the target country. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. You might want the simplest solutionPhone System with Calling Plan. Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. Teams Phone Mobile. In this scenario, the user is already in Skype for Business Online. The Teams Phone setup guide (requires admin access) is available to guide you through every step of the deployment. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This topic describes how to enable users for Phone System with on-premises PSTN connectivity. Learn the history of the PSTN, what it is, how it works, and how it compares to modern-day communication solutions. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If necessary, assign the Teams license. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to You can buy numbers directly from Microsoft. You can choose to configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). You configure user dial plans for purposes of number translation for call authorization and call routing. Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business Server 2015 or Lync Server 2013. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. For more information, please refer to Getting phones for Skype for Business Online. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Find out more about the Microsoft MVP Award Program. Read this section if your organization is using Direct Routing at a location that doesn't allow toll bypass. Calling Plan is available in your region. Call queues are waiting areas for callers. Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams. Assign a Voice Routing Policy (performed while the users are homed on-premises). Assign the desired OnlineVoiceRoutingPolicy. Whoever came up with the concept of one size fits all originally, likely wasnt responsible for planning calling and connectivity for a multi-national organization with remote offices, on-the-go salespeople, and front-line workers. This gives customers the ability to leverage existing provider relationships and premises hardware, while delivering powerful Webex Calling features to their users. Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. . (1.) so you'll need a reliable internet connection to use it. For more information about Calling Plan, see the following articles: With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. Registered emergency locations aren't supported for Direct Routing users. Your preferred carrier is a participant in the Microsoft Operator Connect program. Pierre and MiquelonSt. You want to mix routing, with some calls going through Voice Calling (PSTN), some through your carrier. For details, see Pair the SBC to the Direct Routing service of Phone System. If you're setting the tenant-wide policy to one of the Skype for Business modes, be sure to grandfather any existing Islands users by explicitly assigning them Islands mode, as previously described. Whenever your users interact with a traditional telephone number, calls are facilitated by PSTN (Public Switched Telephone Network) voice calling. That's why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. You want to use a primary company-owned, SIM-enabled mobile number for Teams Phone as a single number solution. For more information on tuning performance in Skype for Business Online, see Tune Skype for Business Online performance. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. The use of the default domain for Microsoft 365 or Office 365, onmicrosoft.com, is not supported. - Cloud PBX with local on-premises PSTN connectivity. Emergency calls are routed automatically to the Teams Phone Mobile carrier for a given number. A PBX exists on-premises, or you can host it from the cloud securely. You can upgrade your current installation and maintain any custom rules you have defined in your environment. If you are using Lync Server 2013, see Planning for Enterprise Voice in Lync Server 2013 and Deploying Enterprise Voice in Lync Server 2013. Whether using Direct Routing or a Microsoft Calling plan, a user must have EnterpriseVoiceEnabled=true in Azure AD for the user to have PSTN functionality.
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