May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. I need to change the name, address or vehicle information on my reservation. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. However, they will be transported only on a space-available basis. Reservations can be made up to two hours before the scheduled departure. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. Hyannis, MA Visit our website at www.steamshipauthority.com, and then log into your profile account. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. What happens if I simply do not use my reservation? Yes. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. What is the Steamship Authority's Headstart Reservation Program? The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. Should you decide to travel on any of those vessels with a vehicle towing a trailer, you will be responsible for loading and unloading your vehicle safely and quickly within the normal time constraints of the loading and unloading process. Steamship Authority's ticketing still delayed following ransomware attack. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? I have a vehicle reservation for a particular sailing. Yes. SteamshipAuthority.com/about/doing_business. A stock photo of a ferry entering Nantucket Harbor. Is there anything special I should do? A permit is good for one vehicle only. No. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Our computerized reservation system has a wait list capability. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. UPDATED Wednesday, June 9, 2021 - 11:30am. Please consult the Customer Handbook for eligibility requirements. For more info, visit our Accessibility page. If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. They just retired the Islander, which was decades old. Can I make a reservation to travel with a vehicle on a particular trip? Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Reservations: 508-477-8600. Are there any special precautions I should take while riding on the ferry? Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. You may either call or go in person to the terminal to place your name on the list. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Check out our 'Ways to Save' for residents page! . In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. We will then email or text you when we can accommodate your vehicle. What do I do? Steamship Authority In either case, the vehicle will have no priority over other standby vehicles. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Room rates do not include 5.7% state and 6.0% local occupancy tax. For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservationeven if you decide to keep the reservation for your own use. To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Are the Steamship Authority's ferries accessible for passengers with disabilities? Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. (508) 778-7633 TTY, 1 Steamboat Wharf Search 6 Results for "cancellation policy" 1. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Yes. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. Yes. Reservations can be booked online, over the phone or in person at any of our terminals. What if I arrive later than 30 minutes before sailing but before the ferry leaves? Generally there are no restrictions on the use of these books. 2018 Winter and Spring Schedules Appendices D - I, 2a. you are agreeing to the Twitter Developer Agreement and Developer Policy. If your last name has changed, you can make the change to your profile. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. you are agreeing to the Twitter Developer Agreement and Developer Policy. Click Here. Welcome to the Steamship Authoritys Downloadable Forms page. Yes. 508-477-8600. First, we suggest you try to make your reservation as soon as you know about your appointment. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. Gratuities are left to each guest discretion. 2018 Winter and Spring Operating Schedules Report, 1b. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. You can sign up to receive Travel Alerts and choose your preferences. Passenger tickets are transferable among individuals who are eligible for the fare charged. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Print. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. 17 Comments. Can I bring a firearm or other dangerous article with me on the ferry? Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. How does standby work on the Nantucket route? Does the Steamship Authority have any policies to assist individuals with disabilities? 99 0 obj <>stream Port Jefferson Antique and Garden Weekend BOGO Round Trip Walk-On Special. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U How many people will be traveling? Where do I park if I am not traveling with my vehicle to either island? Am I responsible for driving my own vehicle onto and off of the ferry? No. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. My vehicle will be pulling a trailer. In its place, we have a new MASSIVE ferry where you drive your car on . From there, navigate to the My Profile section. Can children travel on the ferries unaccompanied? This special fare may not be used for commercial or business purposes in either direction. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. From there, enter your cell phone and choose your preferences. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according 1 reply 1 retweet 0 likes. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. Yes. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion).
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