The joint venture is now called Mears Scotland, with Mears holding 67% of the stock and the council 33%. Further complaint has been sent.' . Click here to contact us if you have any further information about the YourMK partnership or Mears activities in Milton Keynes. Asylum Housing - Welcome to Bradford According to her Mears profile she has worked as an investment banker and government advisor on structured finance, and was until recently an Executive Director of the Power to Change charitable trust. If you have an issue with a neighbour concerning pets, the starting point would be to discuss the issue with them to see if you can resolve it amicably. I will be making a formal complaint about this lady as I am shocked at the treatment I received. Terraquests main work is land referencing researching and identifying rights over property, including ownership rights but also things like planning permission. But the plastering scam was not an isolated incident. If we are unable to meet this timescale, we will let you know and keep you updated on progress. This storage is often necessary for the basic functionality of the website. Quote the Stage 1 complaint reference number and briefly set out your complaint, why you are not satisfied with the Stage 1 response and what outcome you would like. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. Advertising networks usually place them with the website operators permission. Image: Glasgow asylum housing run by previous sub-contractor Orchard & Shipman, whose old CEO now works at Mears. Its revenues more than doubled in size over the previous ten years, increasing from 420 million in 2008. . Even with infamously low wages being paid to staff, many contracts do not pay enough for companies to break even. And in July, the council made a number of U-turns to bring community engagement, neighbourhood employment, and repairs management teams back in-house to council control. You may wish to contact the National Service Centre (option 4) and ask them to log the incident and also contact your local Housing Officer. Who do you go to for help if you are living next to civilians? Blocking categories may impact your experience on the website. The Citizen reports council leader Peter Marland saying: The council received a whistleblowing allegation regarding spending on our housing repairs contract. The national portal is set up by the governments Ministry of Homes, Communities and Local Governments. Mears goodwill comes from their acquisitions of housing and care companies. But the contract will come up for renewal or retender in 2019. Definition: Repairs to remedy a defect that does not cause immediate risk to the health, safety or security of a tenant or third party and although therefore not an emergency, still needs to be. At the time of writing, Mears is still working in Brighton. Things got even worse for the deal in October 2018. We have a formal complaints process which aims to make sure all formal complaints are recorded, investigated and responded to fairly and in a timely manner. Following this, the Quality Control Co-ordinator will deal with the process of registering, reporting and resolving your enquiry. You have been amazing., Your professionalism in this matter was more than welcoming, Get the latest news you need to know. It told maintenance teams they needed to shave in order to wear appropriate dust masks effectively. Our Affordable Housing offer includes: Quality homes at Decent Homes Standard or above. This is effectively the same contract that Mears have now taken over from Serco. When dealing with complaints, we follow a simple and effective process that has been designed to make you feel confident that your concerns will be; fully investigated, acted upon fairly, resolved in a timely manner and resolved to your satisfaction. Mears says its care workers are paid above minimum wage and that it is central to our strategy that care workers are properly recognised as the skilled workers they are. I was waiting almost 3 years for an ongoing repair to be fixed! They will work quickly with Mears, to help resolve problems or offer you support. Mears housing complaints, stories and advise - Facebook Stupid "policies" that just covers them from fixing the issues that the property comes with. Your welfare team can offer support or mediation to help you. What action do you want? However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. The contract began in 2016 and was set to last for up to 10 years. Useless. Mears agreed to buy Mitie Property Management, the social housing management wing of outsourcer and detention profiteer Mitie, for 35 million. Make sure that you have a record of nuisance behaviour dates, times, duration and the effect it had on you e.g. I work and loose money waiting for somebody not to come. - When communicating, Mears Living will use jargon-free, plain language. I can't belive they thought it was ready to be lived in just because I m disabled while should I be forced to live like this . In the latest (2017) annual report it describes itself as a national Social Mobility Champion and leading employer of apprentices. If you live in Substitute Service Family Accommodation (SSFA) (a hiring) the allocation, sourcing, move-in and other issues will be dealt with by Mears. Contact AFF as we speak to lots of families and this enables us to spot trends. Absolute cowboy outfit. Mears home care division provides care to 15,000 older and disabled people. The council put the regeneration scheme on hold in January 2018. (See our 2018 company profile of Mitie here.) Mears current Chief Operating Officer, John Taylor, was previously boss of scandal-hit housing company Orchard & Shipman when that company won the bid to run much of the previous Scottish asylum housing contract under Serco. Mears Group PLC 1390 Montpellier Court Gloucester Business Park Brockworth Gloucester GL3 4AH. But, at least, providing this service must give it a real familiarity with the planning system and how it works across the country. Borrowing too much from banks and other lenders is a major reason why construction and maintenance companies go bust, Carillion most recently. We will discuss this point further below. Its revenues from this in 2017 were 134 million, down from 152 million the year before. Corporate Watch Mears housing business falls under three headings: maintenance, management, and development. Suggested companies are based on peoples browsing tendencies. So what sort of company is Mears? In 2017 it had 345 housing apprentices and 224 care apprentices. Capital Works. Only putting 1 star as i it wont let me put 0. These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. Blocking categories may impact your experience on the website. Email: mearsliving@mearsgroup.co.uk. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Nowadays, Murphy sits on the boards of large public sector organisations as well as private companies. Mears' ten year housing maintenance contract with Brighton and Hove council finally came to an end on 31 May. Contact Us | Mears Living This time? In Scotland, Mears has a major contract with North Lanarskhire Council, worth an estimated 445 million over ten years, to maintain the councils 36,500 council homes, as well as schools and public buildings. Another big Mears contract is the 200 million, ten year housing maintenance deal with Brighton and Hove City Council (BHCC), which began in 2010. In the five years between 2013-2017, Mears paid out 52 million in dividends, with the amount rising each year. Holt was paid 285,000 for 2017. According to its published accounts, the new activities in its housing and care businesses have not been funded by taking on lots of extra debt. Allegations involving overcharging scams and corruption hang over deals from Brighton and Scotland. When you visit websites, they may store or retrieve data in your browser. Facilities Management. The company paid out 52 million out to its shareholders over the last five years, while CEO David Miles made 443,000 last year over 20 times the average wage for Mears workers. These items are used to deliver advertising that is more relevant to you and your interests. A related business line is property acquisition funding. Avoid renting to these at all costs. Finally, Mears has also started to develop and build houses itself, particularly as part of regeneration schemes. Consistent profits have allowed Mears to pay millions out in dividends (the jargon for the cash paid out) to its shareholders. It is based in Gloucestershire, but works all over the UK. Housing with Care. Its housing with care schemes involve running sheltered housing with carers on call. (replace [at] with @). 14 Robertson Road, Easton, Bristol, BS5 6JY Gaslighting of refugees Continues - Positive Action in Housing Mears now provides care for 15,000 people a year. Managing Director. Brent housing need to STOP using them ASAP! Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. This field is for validation purposes and should be left unchanged. Mears other big government tender was less successful. Residents on the first estate targeted, Fullers Slade, protested at being let down and ignored by YourMK. They have the appropriate legal powers to both investigate and enforce a resolution regarding neighbourhood disputes. While profits and payouts remain healthy, Mears financial profile shares many similarities with those of troubled outsourcing firms such as Interserve and Carillion, with potentially few resources to fall back on if contracts are lost or government spending is cut further. Notably, Orchard & Shipman were sub-contracted by Serco to run much of their asylum housing contract in Scotland between 2012 and 2016. INCOMPETENT COMPANYThey are inadequate to offer the simplest service. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Copyright Mears Group PLC. At the end of 2017, Omega managed around 1,000 properties, and Plexus over 1,700. If Mears does, at some stage, have to accept that it overpaid for its home care businesses, its overall worth could be significantly reduced. Been without a sink and washing machine for 6 days and nights. Most obviously, as it says on its website, Land Referencing is a crucial tool for property developers it enables developers to acquire land and rights over land to meet their development requirements in a timely manner.. Guaranteed Rent Scheme For Landlords | Mears Living Mears Reviews: What Is It Like to Work At Mears? | Glassdoor But it is run privately by a joint venture which is 75% owned by Terraquest. . Stage 1 complaints about contractors, maintenance staff or allocation services are all handled by Pinnacle. The Mears home care business struggles to break even and to keep care workers, unsurprising given the infamously low rates of pay in the sector. The finance director, C.M. I had problem with my sink blockege since 18/03/23/ to this day 03/04/23/First time I had a visit from a plamer just arrive and done nothing.he recommended that need eclectic because he has only manual,do he will recommend ather person to came visit me.Few day no one show up .I called them I had an argument with call centre they have no clue what ever and very rude.They take their own side no professional Lucky me I had another appointment with someone one else electric Unblocked tools , actually the guy he did his best unfertenetly the unblocked sink rise to broken pipes wasn't Delbert not all After that he stopped what he was doing he said he will rise to there office and let them know now is broken pipes on the bathroom he left .After few I called to find out Again I had an argument as uselIt was tens I did asked for manager to talk to if I got senior member and she was reasonable and had another appointment. If I could I wouldn't even give them a 1 star, useless..very unhelpful .One job still not completed after months of waiting .Never turn up never keep appointments .All so stressful .wsiting yet another no show number 9 today.. Our Services Housing services to meet your needs Working in partnership with the social housing sector for the past 30 years. Remember: when making a complaint, give as much detail as possible about the issue and be very clear about your desired outcome. Click on the heading below to go straight to a section: Mears is one of the UKs biggest maintenance and repairs contractors, working on over 650,000 homes for councils and housing associations.