He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. I just laughed. Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. Why do they not have dedicated trained crew to look after the premium cabins? Completely agree re worry about needing to contact and not being able to. No credit card required. Time and time again we are of the view that BA just dont care. Financial Controller Airline Partnerships, Finance Business Partner Strategy & Business Units. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. at My Whirlpool stove is defective again. Still waiting. Sign up for a free account. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. As many say the proof is in the pudding.talking pre Covid BA didnt offer a Premium service the only time I used them was if I could pay via Avios, or if airlines of my choice didnt fly where I wanted to go.. Something else that needs sorting is bus gates at outstations when airbridges are available. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM I have read all of the above and would like to offer a counter-balance. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. And so do my family. Sarah joined IAG in November 2022 as General Counsel and is responsible for the Groups legal and associated compliance activity. In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. Could be just words though. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. The decision to allocate positions in rotating groups and not experience has been commercial suicide. Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. UK blog on how to travel in luxury for less. Chart, Frequently Asked Questions about Sean Doyle. In addition, were working hard to improve the quality of the meals and choices we serve across all cabins and rolling out our Club Suite on as many aircraft as we can, as quickly as we can. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. British Airways is the flag carrier of the United Kingdom and is based in London. J us frankly atrocious. As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. Im also disappointed with the Club Suite really.storage is not adequate on the 777 anyway! For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Mr Doyle you and your company are an effing joke. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. FAQ page or contact UK Companies Soon there will be less of them as they wet lease more and more as the post covid world reopens. Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. What is Sean Doyle's role at British Airways? We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! # Paying for business class seats when status does not allow or your not a BA member IMHO there is no need to increase the cost to cover the price, the price of a business class seat is high enough to cover it, just ridiculous to expect people to pay for a seat when your spending 3,4,5,6 or even 7K for a seat. Fly from LGW to SJO direct ? There is no element of luxury or premium to most of the meals. A weak excuse/ apology now is just too little too late BA. Hi Michele. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. I had to stop reading because there is so much. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. at During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. Fax: +1 212 251 6711. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. Were always here to help. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. BA staff are currently providing Ryanair quality service for their premium prices. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Cant say Im looking forward to the return leg. I am feeling very let down and disillusioned by this experience today. They gave me effective medication and kept checking on me afterwards. Forbes contributor. He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . Sean wasnt hired to make fundamental changes, said an IAG insider according to the Financial Times. free lookups / month. Well, Sean you need to make some changes now! Check out our guide to booking and troubleshooting an airline ticket. Will we get our case back? However, totally agree about the wine selection being spot on! 3. On our last Club flight back from Atlanta in November 2021 breakfast was appalling for me! No credit card required. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). I dont think I have ever seen so many replies to an article on here !! British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the.
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