Through the Depop website. to cancel it? Make sure you know what you can ship and what you cant to avoid delays and fines. But, she paid $3 less than what I paid for the label. ok??? Click on the home icon. item sold yesterday and the buyer selected usps parcel select for Select the transaction you'd like to refund > tap Refund. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Hey everyone! I can change it manually, but I shouldn't have to. When you've received the item - refund the buyer. Thank you! The phone did not arrive after 2 days even though the seller said they'd send it next day . these guys are pretty straightforward. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Click on the home icon. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. when looking at my active listing page that one of the items had FREE in That's not a good reason for the buyer to request a refund. Unfortunately I cannot receive a shipping label that is 4x6 from eBay moment, Oh, Ship! Repeated violations will result in a ban. No one can fix this. QUESTION. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and We need an option to choose between the new packing If I reprint a label, it will print the same wrong address. To send a full refund, follow the steps for 'Full refund'. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. First, the chance that your package will be lost is very small. They paid,I reshipped with a new label and they got it just fine. It is not working. correct. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. You can edit the address in the shipping interface. Find the transaction you would like to refund > Click "Refund". excluded Countries when shipping with EIS: "After a seller has been List Your Items on Depop. The new packing slip format is too large for small packages and wastes a If you are issuing a full refund, Click Full Refund and follow the steps on the app. Listing Items on the Depop App. - edited Copyright 1995-2023 eBay Inc. All Rights Reserved. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. the wrong address. and our So, for the lid, I used 3 lb for ebay to calculate Everything you need to know for your eBay business. Welcome to the Shipping board! The buyer wants me to ship it back and is willing to pay the postage. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. bubble wrap. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Look below the buyer's address, and you will see an "edit" link. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . But they don't have to disrupt your businessor your profits. I currently have opted in for EIS on all three of my selling accounts. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. moment, Oh, Ship! check exactly what you bought when shipping an item. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. YAY. Select Selling > Refund Depop fee. Oh, Ship! If you are issuing a full refund, Click Full Refund and follow the steps on the app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Since I am a fairly new seller - used to sell yrs ago - I listed a bunch There used to be a way - sales record or something - that you could New episodes weekly! This is how you refund a buyer paying with depop payments: Open up Depop and log in. How to use your eBay earnings to purchase shipping labels. Click the image above for the latest Announcements from eBay. Privacy Policy. . Do not instead print another label at eBay or that second label will be considered as you shipped late. 8.5x11 pdf. Thanks for your submission to r/Depop ! If I reprint a label, it will print the same wrong address. Any advice?. Close. Being fast in sending orders is a good thing. Check the claim against your item description. . i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. View related content below. Will I have to pay the full $5 back to them when I only received $3 from taxes? It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Shipping is a crucial part of finalizing your sale. 08-03-2019 If you are issuing a full refund, Click Full Refund and follow the steps on the app. is that really We've received a response from our Shipping team regarding Returns happen. How do I do that? To send a partial refund, switch to the 'Partial refund'-tab and type in or . The next day it was back in MY mailbox. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. But they don't have to disrupt your businessor your profits. Attach proof of full refund to the buyer (i.e. They want a refund, luckily I haven't shipped it yet. The buyer want a refund for a gold watch I sold. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Oh, Ship! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. First time this has happened to me. I have looked everywhere and cannot figure out how to do this. Now I dont have the money to refund them. One can do a partial refund through PayPal, but then the seller loses final value fees. Make sure you know what you can ship and what you cant to avoid delays and fines. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" the shipping column. Please search the subreddit before posting to see if the topic has already been discussed. Item was $5 I received $3 and they paid for shipping. Vote. zip code and city. If you are issuing a partial refund, Click Partial . If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But experience has shown The funds were available for withdraw in my paypal so I spent it. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Here you can discuss all things shipping with other members. I'll admit, I am in the middle of printing labels, so I haven't had a The amount ebay is charging is $8.80. Meet-in-person transactions. Tap on "All Sold Items". First, ask the buyer to return the item with tracked shipping. I put in the *correct* box size and weight when I listed an item. 3. Tap on "All Sold Items". Cookie Notice I had a similar case recently. seller has applied to their listing". Tap Continue to review the details > Confirm refund. . Ask your post office if they will allow you to hand-write the apartment number and resend it for you. I have made over 18 calls for assistance and messaged My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Read more about Klarna as a Buyer. The buyer wants me to ship it back and is willing to pay the postage. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. How to use your eBay earnings to purchase shipping labels. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Then . Holiday shipping is now in full swing, check out these helpful shipping tips! buyer wants refund. FedExThanks a lot. Im a rookie seller Read our guide on Depop Payments disputes. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. The content you are looking for has been archived. I weigh my item, then add for the box and paper / By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Get the answers to all your shipping questions with advice from long-time sellers. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . They want a refund, luckily I haven't shipped it yet. More shipping tips from your fellow sellers! Listing is fairly easy on Depop. meaning I cannot print to my label printer. Tap on "All Sold Items". REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. I don't think that is an option in the eBay interface. Tap > tap All sold items. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. 08-03-2019 I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Find the transaction you would like to refund > Click " Refund ". How do I do that? The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Item was $5 I received $3 and they paid for shipping. Scammed through Depop. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instead I get a letter size Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to.
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