So far the service has been very thorough. Copyright 2016-2023 Getprospect. But don't be too alarmed by horror stories. Call. Customer Service. Miscommunication and no updates , I will never order online from fendi again . Really disappointed - will not be purchasing again. Be aware before buying anything from their online store that you will be left alone if any issues. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. Saturday: 10am-7pm EST. I was give a web site to contact to voice my complaint which no longer exists. Organisation Model pursuant to Legislative Decree 231/2001. The opening of the first FENDI boutique a handbag shop and fur workshop followed. Im struggling to get a replacement for 2 months! It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. Surly that for Xmas they would have made this longer. Terrible customer service from a so called high end company. Ive been getting the run around since October, its almost December. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. 2023 Trustpilot, Inc. All rights reserved. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. FASHIONPHILE is not affiliated with Fendi. After care is really bad. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. Find out how we combat fake reviews. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. It had to be returned by Jan 4th or could not even exchange it. So far the service has been very thorough. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Find out how we combat fake reviews. Bought a trench coat for 4000. I sent at least 10 emails, no response. I spoke with a Fendi representative to confirm what *** told me. I was really hoping it will hv optional additional hook for sling belt attachment. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Spending so much on a bag, it should be indestructable. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. 463.3339. I was told that the concern would be forwarded to the warehouse. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. I do not have a store near me and wanted to see the item in real life to make my decision. More than a month all I got was we are in touch with after sales and dont know exactly if we can. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. How long had you possessed the bag when this happened? I did everything right and quickly from 12/12 to Jan 2nd. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. On 1stDibs, shop a collection of Fendi apparel and accessories. They keep promising to issue a credit note for online but it has not materialised. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. They say for their returns you only have 14 days..! I contacted the customer to say we had their parcel and asked if they had received ours. Our team is here to answer all your questions and assist with any needs. We will get back to you shortly with a satisfying response. Are you sure you want to remove the following item from your Bag. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have contacted FENDI twice. We will reply to you as soon as possible. The item is still in warranty so I am hoping no trouble. The belt got lost. That is really too bad for Fendi rep of customer service in NY Flagship. BBB Business Profiles are subject to change at any time. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Chanel advisors are available to answer all your questions. It was too small so I returned it two days after he bought it only to be told I had to take store credit. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. We are a Ukrainian company. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Fendi is a registered trademark of Fendi. I had to dispute this charge with my credit card company. Wallet has aged a bit. Our advisors are currently unavailable. I called customer service in new york and got no satisfaction. The item is still in warranty so I am hoping no trouble. *** completed their investigation on 10/26/2022. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. No reply at all. Good job fendi. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Hosted in the EU. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. Companies can ask for reviews via automatic invitations. I asked them to send me proof of how I could have broken the coat and they refused. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. I am still awaiting a refund on the item that they sent to me damaged. Thanks for sharing your experience! Will definitely not be repurchasing anything Fendi! Companies can ask for reviews via automatic invitations. I spent 1000s on Fendi products. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Can't find any other messenger bags that I really like. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. I feel sad just reading it. Favorite Designer *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. We stand with our colleagues, friends, family, and with all people of Ukraine. I contacted the Fendi store for a replacement. I'm curious what it looked like. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Unbelievable. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. The item was received on 10/11/2022 at the warehouse. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. Are you guys at Fendi serious?? No one has contacted me. Terrible customer service from a so called high end company. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. Absolutely one of the most third rate customer support from among the top brands. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Wallet has aged a bit. Enter a name to find & verify an email >>> . Productivity. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. You must log in or register to reply here. How you can polish a Fendi Spy bag depends on the material. It is also responsible for all of the companys informative processes and social responsibility activities. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : Its been 10 weeks and Ive heard nothing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Find a variety of Fendi bags on 1stDibs. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. What is FedEx customer service email address? Surly that for Xmas they would have made this longer. The company offered absolutely 0 help. I sent at least 10 emails, no response. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . But nope. She promised me she would resolve on monday morning and sent a text message confirming this info. The item was bought in August 2021 and has a 2 year warranty. BBB is here to help. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Here are 8 tips for writing great reviews. ** **** filled the complaint with the BBB on December 6th 2022. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Get contact details including emails and phone numbers (business & personal). I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. We have reached out to the client and the issue has been resolved. They keep promising to issue a credit note for online but it has not materialised. You can find them on the care card included with the slides. I even offered to pay for it. Terrible experience. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I am demanding a full refund before resorting to litigation. Its day 26 since I ordered the product from Fendi online store still no updates on the order. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. On 10/13/2022 I placed an order for a pair of sneakers and belt. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. Terrible after sales customer service at their flagship store in Milan, Italy. i'm so sorry this had to happen to you. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. 4. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. We will reply to you as soon as possible. You are using an out of date browser. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. Three month on still trying to send the earings back to Fendi and waiting on a refund. Here are 8 tips for writing great reviews. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! How do I get answers from FedEx? You may also send us an email by filling in the form below and we'll get back to you as soon as possible. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Phone. $2400 that's much!! Kim Jones joined her in 2020. Claim your profile to access Trustpilots free business tools and connect with customers. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. good luck! It has over 80,000 satisfied customers and businesses all over the world. I even offered to pay for it. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Really disappointed - will not be purchasing again. After care is really bad. Definitely a brand to completely avoid. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). After confronting *** about my issue, they filed a claim on my behalf. We will reply to you as soon as possible. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. Can you post a photo? Absolutely one of the most third rate customer support from among the top brands. If you prefer you can send us an email by filling in the form below. We will reply to you as soon as possible. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. Anna is genuinely excellent to fendi. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. Some of the add-ons on this site are powered by. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Even low-cost items can cause customers to question the value of what they are purchasing. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Not purchasing anything from Fendi again period. Anyone can write a Trustpilot review. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. I was never contacted by the business for resolution. Contact our Customer Care at +61 1800959920. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. I tried on the coat and when I went to tighten the sides it was broke. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. But nope. DHL even sent us an email to forward to Fendi. Please email us or call +44 (0) 203 943 5555. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. Contact us. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. After seeing all the reviews Im starting to worry I wont get a refund! I would never ever buy from this company again!! Or use one of these numbers if you need U.S. TDD services, or billing or international support. Well guide you through the process. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. They dont know who or which department. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. DHL even sent us an email to forward to Fendi. Bought a 2500 bag. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). I spent 1000s on Fendi products. Terrible experience. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. Three month on still trying to send the earings back to Fendi and waiting on a refund. I would never use this company again. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. I was promised a call back from a supervisor twice. Shopping Bag (0 items) Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. Information provided by various external sources. Once that happened there is nothing we can do on our end. International Association of Better Business Bureaus. They just keep sending the wrong paperwork to send back so DHL won't take it. Now Im stuck with damaged tights ( which cannot be repaired). Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! I hope you get it sorted - I would not be a happy bunny and please don't give up! I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. See details. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. Definitely a brand to completely avoid. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. Our customer service hours are Monday through Friday, 9am to 6pm PST. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. Wow. Please fill in this form to send us your inquiry. Word to the wise, save your money and buy something WAY cheaper. Never again. The item is clearly damaged. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? *. If they give me my money back, the bag costs +100 today!!!! I would like my money back. Still no refund and still have the wrong parcel. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. 2023 Trustpilot A/S. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. It may not display this or other websites correctly. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. FIND A STORE. Advanced Search . We're happy to help with any questions you may have regarding purchases, our products and corporate information. Good job fendi. Really hope it can be customise. The only thing I did like was sold out and would not be in production again. Does FedEx have a live chat? Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. I followed the full return process using the prepaid return label that was provided. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Their store staff is clueless and only interested to sell sell sell. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Bought a trench coat for 4000. Im struggling to get a replacement for 2 months! I purchased tights & received the tights on Friday March 5th. GoFedEx 1.800. I then called back and tried explaining to someone else what happened. Today FENDI is synonymous with quality, tradition, experimentation and creativity. Some of the add-ons on this site are powered by. Its been almost 3 weeks and I havent even received a tracking number. How you can polish a Fendi Spy bag depends on the material. I have purchased in just about every designer store and they all have a return policy except Fendi. lesley ann downey moors murders,
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