Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. We found clear and detailed contact information for thredUP. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. Multiple items may be sent in one package, as long as the return slips are included. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. I never received any emails from them as they stated they sent emails letting me know my money was being converted. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Retailers listed on this page are curated by Upfeat. We currently only ship to the United States. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. Please visit ourReturns pageto process your return. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. We list new items every hour, so check the site often to find your perfect match! If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Otherwise, there is a flat shipping fee of $5.99. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! Reach out to us at athleta@thredup.com. Chanel Silva There's no charge for physical Clean Out Kits or digital labels and both are free to return. If you decide an item isn't the right fit for you, visit our Returns page to process your request. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Read More TDUP Stock News Headlines Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. What happened to the rest of my things? We only accept online returns forAthleta Preloved items at this time. Have additional questions? Our inventory is constantly changing because we receive items from our customers closets. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! Expensive ones. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. thredUP They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. Step 3: Buy ThredUP Products from the Official Website. How do I return my Clean Out Kit once it is ready? Type in your activation code (bag number) or the tracking number for your kit on the activation page. Please note that changes made to your shipping address will not apply to orders already placed. Directly to your inbox. The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. Type in your activation code (bag number) or the tracking number for your kit on the activation page. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. Yes. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Can I change the payment method on my order? In these cases, we recommend establishing a mail forwarding address. Note the $20 savings does not apply to Madewell Forever items.*. How long will it take to process my items? Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. with your order number to request a cancellation. Our inventory is constantly changing because we receive items from our customers closets. Our Customer Service team would be happy to assist you. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Once shipped, you should receive it in 3-8 business days. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Madewell Forever is not available in stores at this time. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Can I change the shipping address on my order? in someones cart) does not count toward its 30-day listing timeframe. Return Processed by Thred up May 31, 2022. Our inventory is constantly changing because we receive items from our customers closets. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. You will be paid out after the item sells if it is not returned for the second time. Your return has been processed. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. This will surely increase the credibility of your complaint. Have no damage, such as missing parts, rips, stains and odors. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. thredUP Customer Support Rated Extremely Low. This allows you to sell Thredup clothing you dont wear so that it can go to a new home. All Rights Reserved. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. The 14-day timeframe starts when an item is delivered, not the order as a whole. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. thredUPis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Seeing as that's not what they do, never shopping with them again hurts them more than me. It takes approximately 1-2 business days to process your order. They were able to track the order but there is no refund or return record.. Choosing a selection results in a full page refresh. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). This can provide reassurance to potential customers seeking quality products or services. Once shipped, you should receive it in 3-8 business days. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. I want a a refund or my shoes! If you choose Return Assurance, those fees will be automatically deducted from any earnings. You will be paid out after the item sells and is shipped for the second time. The 14-day timeframe starts when an item is delivered, not the order as a whole. It takes approximately 1-2 business days to process your order. They were accepted and then instantly cancelled. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Clean Out Kit, you'll also earn an extra. Return authorization #5043206 May 30, 2022. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. We only accept online returns for Vera Bradley Forever Favorites. thredUP I would like a response to my inquiry! When I asked them to provide me the email they sent - they went quiet. If your order is arriving in multiple shipments, you may have different return windows. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Items matched an overstocked category. Be sure to activate it here. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. with your bag number or kit tracking number and well activate the kit for you. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. Original shipping charge for returned items will not be refunded. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. Thank you for following up with us. I never got a refund so I checked the site. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Confirm with your delivery provider to see if the package was held. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. To check on your order status, simply visit the My Orders section in the Account. Returns must be sent back within 14 days of delivery. Our inventory is constantly changing because we receive items from our customers closets. This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. Be sure to activate it. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Kind regards, You can drop your bag or box off at any USPS or FedEx location. Multiple items may be sent in one package, as long as the return slips are included. Inbox The 14-day timeframe starts when an item is delivered, not the order as a whole. Each item has a 14-day return window. If your order is arriving in multiple shipments, you may have different return windows. That's a rather high free-shipping threshold, compared to other clothing retailers. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. I sent emails and was told I would have to wait 7-10 days for a response. Youll receive an email confirmation once your kit is activated. You can find contact details for thredUP above. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Each item has a 14-day return window. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! Once processed, it may take your bank up to 7 business days to credit the refund to your account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. Some value brands are ineligible for a payout, but you can still send them in. Please reach out toathleta@thredup.com with your order number. OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. All orders are subject to a $5.99 fee per shipment from each shipping location. What kind of a shady company is this? Higher-end brands get you a higher percentage of the payout. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. We will keep you updated every step of the way via email. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. You never know the bad policies of a site until something goes wrong. [protected]; [protected]@aol.com Thanks for all help, thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Our inventory is constantly changing because we receive items from our customers closets.
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