The average associate believes the company does not give a ### about them ? Our customers know we don't have any security in the store and always know how many people are working and where we are when the time is right. Being a discount outlet means that there are certain things that you just cant do as a business and remain viable, at least not for long. I understand where you're coming from. If you feel so strongly about what needs to be changed in your store and within the company that you've given a great deal of your time to, perhaps you need to write a professional, well-written, ananomous letter to corporate and express your ideas. TJ Maxx Return No Receipt Latest Update 2022, When Does TJ Maxx Restock? I am convinced that this attitude towards the employees starts at the very top. The store manager told her she had no other option except to quit and then get rehired. Cookie Notice I live in a completely different state and we have the same problems. "If you have a return but you don't have a receipt, you can return it for in-store creditas long as you have the tag and a valid ID," says former T.J.Maxx employee Darcy Gerhart on TikTok. Don't waist your time with this company if you have a good work ethic because you will end up doing the job of 3 people while management and there favorite walk around doing nothing. It wasnt there. The item cannot be returned for credit if it does not have a T.J. Maxx label. Who do these cashiers The customers of TJ Maxx are very rude and ungrateful people. The TK Maxx customer care team is commited to helping you. People steal from TJ Maxx all the time and I believe that they have found ways to make it easier. This allows them to shop with confidence. Information is accurate as of Dec. 14, 2022. because at tj maxx, they dont care if you waltz around the entire store, with your little dog on a leash. I have no ever done this. The company will offer you in-store credit or a refund equivalent to the items current value. You can return an item only if it was never used or damaged and in its original condition. WebTJ Maxx policy is to not return any beauty items for hygienic reasons. Disgustingly enough people will change out of their undergarments and switch their used nasty clothing for our TJ Maxx merchandise. You should only return things if you genuinely need them. Generally the return fee is taken off the refund and customers can return items in-store for free. If you wish to cancel the transaction you may return any item that you purchased at any TJ MAXx store within 30 days from the date of purchase without a receipt to the store where the item was purchased. Because this policy is so generous, you will not be able to receive cashback into your account but rather a goods credit. And it is all the same here! However, if my boss is there, well, to save himself from getting in trouble, he will do anything. I HATE customers that stay after we are closed! Washing the item will destroy the tags and put a permanent mark on it, making it a no-no for TJ Maxx. I work at a store here in California. The gift card can be used in the store to purchase the merchandise. It has come to our attention that many people are returning items to stores which are same they purchased that are returned by others. I was told to go and find the receipt and then bring it back. So youll want to get busy finding that receipt unless you know that it was thrown away. The TJ Maxx I work at has about the worst security ever! As mentioned above, you will only receive a gift card that is preloaded with the value of the item that you return to TJ Maxx. From where though? Right when i went on medical leave i contacted my HR and they reassured me that i wasent going to have any problems with mu insurance because my DR had filled out all the necessary paper work. You get up to $1000.00 for your aggravation. You can return an item only if it was never used or damaged and in its original condition. Every I've talked to tell me it was my responsibility to get my health insurance papers. what, is this your way of "playing" like your a real shopper? I'm a employ of Tj Maxx in Oceanside Ca. I know this worked for me. leaving a shopping cart filled to the brim with merchandise that you were "thinking" about buying. TJ Maxx accepts returns without a receipt on the vast majority of the merchandise that you can purchase there, however, you only get in-store credit in the form of a gift card that is preloaded with merchandise credit when you make the exchange. Evansville, Indiana Submit a complaint and get your issue resolved. That's the way I feel about that. It's easier." Might as well put up a sign that says "Hey steal here! Worn, used, or unsellable merchandise is non-returnable, non-exchangeable, and non-refundable. I'm a low man on the TJX pyramid - part time, front end, hurling cardboard in the back, unloading trucks, sweeping up, generally, happy to be there and to be of service as best I can. I have talked to my HR many many times talked to corporate talk to my district manager and talked to my store manager. Yes. I have returned clearance items, and even items since sold out, with no problems. The Sierra Trader return policy means that all we risk to try something is the return shipping cost. Can I return something from HomeGoods to TJ Maxx? Yes, you can return something bought at a HomeGoods to a TJ Maxx. It may take a little extra time, though. If you are looking to learn more, then you can also see our posts dealing with TJ Maxxs return policy, TJ Maxxs clearance return policy, TJ Maxxs jewelry return policy, and TJ Maxxs maternity wear return policy. It doesn't even matter since they make us take back crap purses and shoes with no receipt or tags for sometimes over $300. hell, i dont want them breeding. At least we are not alone! TJ Maxx is not able to look up receipts for customers and they dont keep track of transactions per customer. This was different. All of these complaints are all too familiar to me and true - Marshall's employee here and can't wait to find a real job with a company who holds firmly to their policies and doesn't care that their shrinkage is so exorbitant. you fill up a shopping cart with every little thing that catches your eye, with no intention of buying everything, and then when you're ready, you pull out the $9.99 pair of flip flops you want to buy and go get in line. I work at a TJMaxx and everything you said sounded like it came straight out of my mouth. tj maxx needs to stop worrying that if a customer gets offended they might not come back, and start taking pride in their store and its merchandise. When you return an item to the store, you do not have to provide a receipt. that "some" of our customers deserve to shop in. 12 r/Ulta Join Furthermore, they will restrict the number of transactions per individual within one hour. I why would anyone want to stick their arm down a pant leg, right where your crotch just was, to pull that pant leg back out? I just asked for a transfer because of school, its been three weeks since I made this move, and I asked to start work at this new store a week after I got there. My mangagers stand behind me. 10% is the highest we go until the next mark down and even if we try to explain it nicely to the customers, we still end up receiving a bad attitude. The official TJ Maxx return policy is 30 days for in-store returns and 40 days for online returns. Do you know what TJ Maxx return policy without receipt is? I carefully opened the plastic sleeve as I got home and I immediately smelled melted/burned plastic. So, what is TJ Maxxs return policy without receipt? You cannot return merchandise to TJ Maxx with no receipt. Some items cannot be returned, like broken items and have been opened, but T.J. Maxx does offer a 30-day no-hassle return policy on all items. Please note that you should have received a confirmation email from us immediately after your purchase. Loss Prevention Share your photos and videos with others to prove the truth of your words. I was a CEC for 2 years and I stuck to the return policy and I trained the CEC who took my place along with the FEC's . The return policy is designed to maximize the value for the customer. i am a csc, and let me tell you, i will refuse a return if i see fit, and i will tell my cashiers to do the same. I didn't have it. If you are missing that receipt, you will not be able to return your purchase. I think my lawyer would love it. However, most regular customers asking for a return without a receipt in store will not be offered an exchange, because its usually a problem. T.J.Maxx return policies are especially confusing because they differ significantly based on where you buy the products. TJ Maxx doesnt specify how often you can do this before they will refuse you but you can expect no more than five times in relatively short order. The security in my store a joke. it makes the store impossible to keep up. Not anymore though because all I got that day was side stares from the cashiers and even a few giggles. Amazon, TJ Maxx, Kohl's, Levi's, Urban Outfitters, and Anthropologie charge for some mail returns. I will not name it, but it is store just like yours. The use of the comma in the second sentence is incorrect. I didnt purchase it or the items to match it. TJ Maxx is a discount clothing retailer, which makes them avery popular option for customers who dont want to pay premium prices for premium brands. But adding fees for online returns could risk alienating customers, the report says. TJMaxx, like other retailers, has policies put into play regarding who we can apprehend and when we can apprehend that shoplifter. According to insiders , Wednesday is the best day to shop. I too work in a discount store and don't just take anything back. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. The sister brands include: T.J.Maxx issued an update to their returns policy that states that if one of their stores closes down because of COVID-19, you can return the items to another store within 30 days. To get a full refund for your online purchase at TJMaxx.com, do all of the following: Check the receipt sent with your We do have return policies, and if I am there I will inforce them. I DO invest my paltry income into the company rather than buying consumer items at a small discount (e-trade). Well, weve got you covered. We all know them by face and name and yet when they try to pull something on us the managers let them get away with it. She was working with another employee who had me wait to find out if it was on sale. Why are they always gone on the weekends? To learn more about TJ Maxx you can also read our articles on Does Marshalls Accept Apple Pay, TJ Maxx Return Without Receipt and When Does TJ Maxx Restock. Generally the return fee is taken off the refund and customers can return items in-store for free. Explained, Is Costco Gas Good in 2022? So, does TJ Maxx take Marshalls returns? However, if the item is no longer in stock, the item may not be returned. I am a TJMaxx employee somewhere in Texas, and happen to be an LP Detective. Are they not able to fit a lamp in there? I have been (and am) an employee of TJ Maxx for many years and I am presenting my little complaints on how my store is run. For instance, if you purchase an item for $25 and, by the time you return it, the item has dropped to $19.99, you will only get $19.99 for the return. Leave your xenophobic racist BS at home thnx And don't yell at me in broken english calling me an illegal immigrant Instead, the company will offer customers a sale equivalent to the items current price based on how much they originally purchased it. 6. The thing that still haunts me is I was written up for things I didn't do and they never asked my side of the story. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. This is a joke to me. 7. You will be asked for this document again when you need to complete the transaction. They will have to wait 10 days from the time of purchase before they can receive the refund. 10% off is maximum. Urban Outfitters. But since you get mad when markdown cycles are explained to you, I have to lie. We make 2 announcements saying we are about to close and 1 saying we are closed! They work so hard. my advice to anyone who is thinking about going to a tj maxx for the first time, is: dont. Unused items can be returned up to 30 days after the purchase date. I dont understand hahahaha. Or, she felt I was overqualified? They even tell us to notify them when Ricky or his group come into the store. Fraud We got your back! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing themDoNotPay can do it all. The sales associates have to do their part to prevent theft too. To get a full refund for your online purchase at TJMaxx.com, do all of the following: Check the receipt sent with your order to verify that the items are eligible for returns. if a customer asks to speak with a manager about their return, i PRETEND to ask them in my headset, and then tell the customer that my manager agrees with me. Its very important to include a receipt and your packing slip or shipping confirmation email. At least you have some sort of security. I wonder if the employees are buying everything for resale? Thats prob true. Here we have the answer for you. This will surely increase the credibility of your complaint. what i would like to do, and what you should do, is run. I've tried explaining until I'm blue in the face and no customer in the world ever seems to understand markdown cycles. Your email address will not be published. We have been shopping at the brand since moving to the States in the 90s, and it really is up in the air now whether we will again. Seems like they need more people like you working in this area! T.J. Maxx sells items at discounted prices so that customers can save There's nothing we can do but just let them do what they want, and we get in trouble for what they(customers) do. at garage sales and flea markets. I work for TJMAXX in Texas and I am a key carrier now . If it wasn't for our bucks, you wouldn't be making your six dollars an hour. The people at the store I usually frequent are mostly nice with a few people that are not so nice - but it makes more sense now with all the pressure that is put on them and the low pay - which I think is horribly unfair. If a customer wants to return a product, they must fill in a sign-in form to tell the company what they are returning. If you return an item to the T.J.Maxx store, youll get your refund to the original payment method or store credit immediately after approval. Tag removal is also required for swimwear and lingerie. This is just making it allot more difficult for my health and recovery. of course, but they have been overshadowed by the stench of you. And stop telling your friends and family to come in for the "hook up" when the manager leaves. While I am not an expert at anything besides what I learned my self, TJ Maxx employees are not trained to give you information about anything in the store. To return an item by mail, follow the instructions: Whether youre returning an item to Costco, Sephora, or T.J.Maxx, the processing is always the fastest in their respective stores. Suppose you want to return an item you recently purchased online at TJmaxx.com, Good News! Return policies of retailers change constantly, and its hard to keep track of them. I actually gave my resume to one of the managers at the store who kept asking me if I wanted to work there because, at that time, going to TJMaxx was my total social life (and really still is). However, they do not reimburse consumers whose receipts are lost or damaged in TJ Maxx return without tag. When you want to return the items, you can have the money sent back to you in the form of a merchandise credit or voucher. i so agree with all of the fellow tj employees who have posted here. They really need to do more - it would create far better attitudes. I guess she was trying to figure out if I was a mystery shopper? This way, you never have to worry about losing your receipt so long as you save the receipt email in your email provider. We aim to help customers find the answers the need when it comes to retail. Plus, pushing customers to return items in-store rather than by mail can actually boost sales, as they have to walk past displays of items when they visit. WebFor online purchases and refunds, you can check the status of a refund from your account. I am thinking about calling the corporate office, because I need to get back to work, I can not go on to a fourth week without going to work. People who intend to shop lift will continue to shop lift even if we provide good customer service. They will ask this to ensure that you did not get any damaged or faulty items. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. We have none and all the shopplifters know it. A survey of more than 2,000 US consumers by Happy Returns, a company that helps retailers process their returns, found that 87% of respondents check a retailer's return policy before making a purchase online, with many looking for free returns. And don't forget to get your $1000.0 you deserve it. How Does the eBay Return Policy Help You Deal With Unwanted Items? You must understand the process of refunding customers who purchase with a check. I had one situation that did really upset me. I found a nice leather purse (forest green) marked $39 instead of $99. Why is that? NBA Store Returns PolicyWhat Items Are Refundable? Upper management and Corporate have no idea what [censor] they are! I think the employee wanted to buy the purse for that price because it was too cheap on clearance for such a nice purse. as she had stated. That was awesome! Of course, another event we had we called what they call "mall security" well, I can tell you, these mall security can't even do a simple chase after the thieves. But I shopped there 3 times each week faithfully. AMEN! Why do I have to get screamed at by crooks when my manager will come and say "just take it back". Tried to go to HR and found outHR IS NOT YOUR FRIEND! In case of any changes in the products or services of the companies, all the information below is supposed to change at any time. I thought it was quite unfair at the time but I understand better now after reading all of your posts. We've been robbed 3 times by gun point and still nothing. TJ Maxx Return Policy With No Receipt In 2022 TJ Maxx stores allow returns without receipt. She is a complete ###! The proportion is down from 27% in 2022, suggesting that inflation may be impacting how much people can afford to splash out on purchases. While exchanges are permitted in T.J. Maxx stores, the cost of return postage will be deducted from your refund. Home - TJ Maxx - Can You Return TJ Maxx To Marshalls. TJ Maxx doesnt exactly define the words saleable condition but the essence of it means that it should be pretty much how it was when it came off the shelf. Something i dont need right now because in recovering from my surgery. plate number of the vehicle and send it to law enforcement. I now try to not ever return anything but it is hard. When you first open your T.J. Maxx purchase, the cashier will ask you if you have received your receipt. Swimwear and lingerie may be refused if the tags are not removed. (not What You Think), Doordash Driver Going Wrong Way (how To Contact + More). The return policy is clearly written on a BIG-### red poster in front of the customer when they check outThey say they "didn, t see it" when they want to return ### past 30 days or took the tags off (we know you wore it) If your looking for a jobRun your ### away as fast as you can ! Management is too cheap to pay for cleaning supplies. All i want is to get my health insurance back and for some one to be responsible for this. Evidently, there are issues between stores? Then the legal system takes over. It makes the store look more trashy and gives other crooks something to point to and say, "well you sell this". I work in an Oregon tj Maxx store and completely agree with everything you all have said! Can You Return Used or Damaged Items to T.J. Maxx? Later she told me it didnt have a tag. Maybe others will stop forward in my area with stories If they are experiencing this to? The company allows you to exchange damaged items within 30 days of purchase, and you can always get a refund within 45 days of purchase. I truly do and I agree with you 100% on some of the issues you mentioned. But some charge for returns by mail. Think about it. They will know that you have returned items without a receipt. I'm a shareholder. See Also: TJ Maxx Return Policy: Tips and Tricks to Make It Work For You. I think it's hilarious when people call citing the description of an item (of hundreds) with maybe the style number -- like I'm going to sift through ceramic dish stock all day. However, I need to defend the LP department. Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services. Believe it or not, giving good customer service to a thief WILL deter a good majority of them from stealing. Everything You Should Know About the EZContacts Return Policy. this is one of the questions our readers ask a lot. I think the company should be more firm on returning merchandise that's not ours, even if it is just $5. if it is washed or worn i will not return it. Their return policy is merely one aspect of the whole of the customer service that TJ Maxx offers. You can bypass that charge by returning your item directly to a Marshalls store. We've been open only a year and not once has our fitting rooms been mopped. my store is located in santa clara california. Swimwear and lingerie come with hygiene tags and if you return them without the hygiene tags still attached as they were when the items left the store, TJ Maxx wont accept them as a returned item. I want to scream at them when they make messes, is this how you keep your house? Especially my store manager! Someone please, any advice? You should only return anything if you need it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. you drop clothes on the floor and dont pick them up. You may return Merchandise purchased online to any open T.J. Maxx store The answer is no. WebOn the flip side, customers cannot return items purchased at physical locations through the mail. I was a coordinator for Marshalls and was repeatedly harassed by management for 2 year before quitting. These companies include Hobby Lobby, Bloomingdales, Barnes and Noble, Wayfair, and Bath & Body Works. What Is the T.J. Maxx Return Policy for Items Purchased Online? I expected this to be done. Prevent shop-lifters by providing excellent customer service ? There are those who are very nice but we associates mainly deal with pompous ###s who demand having it their way. They never told her she could have taken a leave of absence and thats 12 weeks and still get her same job duty back. Bottom line, I feel like its up to the company how they handle situations.. I think perhaps the callers think we've a computerized inventory system - which we do for mark downs and returns, no doubt, for the items on a stock truck trailer -- but we don't for all intents and corporate purposes (which means, I don't know why we don't - we should, like Target and WalMart). you come out of the fitting room and hand the fitting room person a wadded up pile of clothes that you have tried on. Management knows this, its about time the clerks learn this lesson also. If you purchased jewelry from TJ Maxx and no longer have the receipt for it, you will not be able to return it to TJ Maxx for anything. 3. You can return an item for the purchase price, even if you have received a gift receipt. If something has a store credit, you must return it with the original receipt. The entire return process is draining, no matter what item you wish to return or to what shop. When a buyer purchases an item from T.J. Maxx, they have 30 days to return it as long as they have the receipt. Good Luck! and that other people handle and sometimes purchase and take home. Yes, I believe customers are right to a fault . However, you will also have to bring a valid, government-issued ID such as a drivers license or a passport. Of course, if TJ Maxx was like burlington where they can actually chase the thieves, we'll have at least less people stealing.. Quality & Prices. But my boss will on anything because he says it keeps them happy and the complaints down. We have five basic elements we absolutely, no questions asked, have to have to make an apprehension and if we don't personally see all five of those elements, those persons are gonna walk out that front door. After you are done with the checkout, proceed to the Return Policy page to get your return information. T.J. Maxx makes it simple to return things with no difficulty. TJ Maxx will only give you a preloaded gift card whether you return it without a receipt within 30-days or not. And everything that has been said on this blog regarding understaffed, underpaid, uncleanliness is absolutely true for my store. I don't play customers games. It should be interesting. Also the managers at my store are Jerks. Does Sams Club Take EBT in 2023? I do not no know about expensive colognes, I'm broke. Why have them if they can't do a simple job? If you sign up for DoNotPay, we can request item returns from all of these companies in your stead and spare you the trouble! Holiday Return Policy: Extended to January 23rd for all items purchased between October 15th January 4th. Instead, customers have to pay a shipper of their choice, like UPS, USPS, or FedEx, to return them. TJ Maxx will no longer accept returns without receipts, but the policy allows customers to exchange the merchandise when the quality is not to their liking. Merchandise should be returned in good/new condition. Due to this policy, if someone purchased the identical item at Marshalls or HomeGoods, they will not be accepted for return at other locations other than the ones purchased (Marshalls). 2. UNLESS a manager is up front at the registers with me, i will not ask them to confirm the return. No one is willing to take the blame for their mistake! As a result, the corporation imposes various restrictions on things worth more than $1,000 or specific solder parts. i wish i could address each one of you face to face and tell you to get the hell out and go shop where you belong. I know all the crooks at least by face and many by name. WebThe return limit decreases after the ban is lifted after 6 months - year. I loath thieves and there are plenty of them at TJ Maxx and Marshalls because TJX DOES NOT CARE! I often mention this to the rude staff and management that they will reap what they so because they will soon be out of a job, and sure enough, within weeks if not months, those same rude salespeople have sorry looks on their faces as we are buying their merchandise for pennies on the dollar, and they have big yellow 'everything must go" banners across to front of their stores. We are ripped off all the time by the same people. i would not want my children playing with their children. I love this company but I would never refer anyone to this one store location. The TJ Maxx return policy is both loved and hated at the same time. I agree with you on this because when the managers tell you not to take non receipt and not ticket items back they turn around and say "Just take it back." It's easier. And, I have never heard of people being able to return without a receipt or at least a tag? Large conglomerates (Multi-billion dollar in the case of TJX NASDAQ trading at around $78 per share) have loss prevention peeps who don't chase down shoplifters to arrest them; that's not their role. I work at a TJ Maxx Maxx store in California and I have to agree with the TJX associates. Employee and customer. The Loss Prevention department does not make the store money. To get your refund, you need to go to T.J. Maxx, then wait 10-14 days for the refund to be issued. If this doesn't stop them, I see companies or lawyers who will help you(on the WWW)and then report them to the BBB they have probably done this before. Although I did not have a a problems with "United States Cash Advance" I did with a Payday Loan company in Anaheim, Ca.. My mother who had passed away had been doing business with them and I had Power of Attorney. For a limited time, its FREE to sign up. Don't throw things behind you as you're checking out, give em to the cashier. Yes, over the 2 years I worked at the TJ Maxx in MN, I have met the most stupidest customers. Underclothes have to be within 24 hours of receipt only. We have lives people and it shouldn't involve all of us standing around waiting for you to finish shopping after the store is closed! Without a receipt, you can only get store credit, which is subject to certain transfer restrictions. I blind bought a fragrance at TJ Maxx. Target continues to offer a one-year return period for house-branded items. THEY ### EVERYWHERE! We want to be proud of our store when our customers enter. Anyway, I taped up the bottom of the box where I opened it and it's not that obvious unless you really inspect it. What truely infuriates me is that they will ask you to do this when there is 10 ppl in line at customer service and you are the only person ringing there. If your return appears to be fraudulent to the T.J.Maxx refund verification systems, your request may be denied. and i can pretty much guarantee that the nice end table you are looking at wont have been pissed on by a little chihuahua, that a fellow shopper set down on the floor, so she could look at a big mirror.
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