We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. This means that there maybe The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." Your purchase is confirmed and good to go, even if its still processing. Nacarcis 2 yr. ago. Please contact Customer Care if you need assistance. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Absolutely! Of course I know I have those options. The credit check will take 3 days. Good luck with your business! I said that she could hold my cell phone, driver's license or whatever. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. I received a text from Samsung on the morning of the 22nd I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. am i in good hands? Use your STATUS across our brand family, JD Sports and Finish Line. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They are worth a try if you have a local store you can go into. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. Finishline posted you could get free shipping if $50 is spent. You can narrow down the Sneaker Release List by date, gender and brand. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. What buyer would wait 21 days for amazon to decide the order should go ahead??? There are dirty marks everywhere. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. I say no. Finish Line offers occasional discounts and promotions to its customers. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. We told her the sizes we wanted and she then proceeded to speak with a member of her management. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them? https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. A girl with curly hair was getting these plastic little cards thrown at her. Neve shopping here again! We will not be patronizing ANY FINISH LINE store again. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. Ensure all order information is correct. Yes, Finish Line provides order tracking information for customers to track their shipments. We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. Please print the order confirmation page or record your order ID number for your records. Mankato store harbors criminal activity as well. She couldn't tell me what specifically the issue was. $243.18 per transaction! Then cashier says "not even $1?!" we have not however uploaded the delivery MD, as we don Got a team order to place? Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. PLEASE do something about this. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. What a terrible business and VERY POOR customer service practices! The representative also told me that the coupon code I entered wasn't valid. I wont buy from them again. Really? Finish Line offers various shipping options, including standard shipping and expedited shipping. Terrible service; I vow to never shop there again. Haters, COME AT ME. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? Does Finish Line have physical retail stores? Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. WebWhy is my purchase still processing? Again, they told me that one charge was an authorization charge and the second one was for the actual product. I returned to Finish Line to look at the Nike Griffins $210. I asked the cashier if I can get free shoelaces or another pair of shoes. Shipping confirmation email. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. Turned his back to me and said "You have a blessed day" while he was walking away. Before you add an item to your bag, select the "Store Pickup" option. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I We limit one discount per eligible customer per day. It looks like you were misusing this feature by going too fast. You will pass up a $210+ sale because you assume I would steal before I steal?" 5 days later and still not ready to ship! After trying on the first shoe, I instantly loved it. The company also provides a return policy for defective or incorrect items. Thanks. Use Afterpay to make purchases in equal installments, interest free. Give your email address, develop a robust password, or utilize your email account to finish the signup. Find the nearest store by using our online Store Locator. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. UPS Phone: 1-800-742-5877 Sample Tracking: 1Z9999999999999999 (18 alpha-numeric characters) UPS Mail Innovations Phone: 1-800-500-2224 Sample Tracking: 9102109109109109109109 (22 characters) U.S. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. Select the delivery method you want to apply to the order. Am i doing them a favor by purchasing from their store? To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. When an order ships depends on the availability of the ordered product. I am completely disappointed with everything they have done. Products used:None - the company claims they were no longer available. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. I reply "ok then i don't want your shoelace so get me another pair of shoes." If you pay extra in order to receive your shipment early -- it will still go UPS ground. However, I have seen NOTHING. 2 Reply Share ReportSaveFollow Well, I was told every day for 5 days to wait 24 hours for an update on the label. My basketball teams will not use any of their products again. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. Placed orders but within minutes it was cancelled. The wrong sneaker looked like it had been worn & was yellowed. Keep your credit; I will no longer be shopping at ANY Finish Line. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Privacy Policy. Bad enough buyers waiting half an hour most of the time. but then they charged me another $50 on 1/15/2010! We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Select "Add to Bag". I asked to talk to a supervisor and I was told no! Do yous ship to ireland and if so how long would it take. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. I had to call again and they stated they would expedite my shipping which was a lie. Stores Espaol. I guess there's always a first. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. Great! I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! So I am supposed looked upon with judgmental eyes? Members of the program can earn points for purchases and other activities, which can be redeemed for rewards. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? We're happy to help. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! I call and find out that my order was "lost". She said that's our policy and people steal. Finish Line provides customer support through a toll-free phone number, email, and live chat. 2023Finish Line, Inc. All Rights Reserved. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. When I ordered the sneakers the customer service representative sounded like they were unprofessional. If so, it could be that someone (possibly a buyer) has made a complaint about something youve sold or have listed. Just awful. YOUR job is to ask the My kids are not spoiled. It is now 10:30am and yet again I find that the store is still not open. I will also be checking that they did not bill me 2x! The first store I want to go to when I'm at a mall & I'm always on the website. that's a total of $75! Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. Once that time elapsed I called again to be told the actual time is 1-3 business days. Finish Line provides customer support through a toll-free phone number, email, and live chat. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? Last year I purchased some shoes online for my husband's Christmas gift. I did not believe that would not give me the feel of both shoes. No one was in the store except for me as a customer and four as employees, which I eventually discovered. Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail, Check with neighbors to see if someone else received or accepted the package, Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival. Extremely misleading and dishonest business behavior. Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. They stop talking and I pay for my shoes. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. Select your method of payment and provide the billing address. Provide the shipping address and destination for your order. No "thank you" or "have a good day." Garbage company. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. He wore them one time but they hurt his feet so he went to exchange them for a larger size. I spoke to a gentleman who I had problems understanding. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. Customer service is non-existent. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still I just called their head office number on Circle City, to be told that sometimes the key holders run late. Once again thanks Amazon for being a pain in the Arm. It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. WebWe are still working hard to bring you fresh content and good vibes, even in these trying times! why is my finish line order still processing. If there is a rating lower than one, that is what this company deserves! Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. Not to mention that their live chat is always unavailable, never respond to e-mail etc. I asked his name he said it was "Frederick Sibley. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). How do I contact Finish Line's customer support team? They include input & initial check, therapeutic check, preparation, technical check, and supply and education. Yes, you can trust Finish Line. I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. I responded with what I thought was the spelling, he said "yeah sure." I say no. Yes, Finish Line has a loyalty program called Status. This is a MAJOR issue. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session They both quickly changed to preparing to ship. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Style is an individual pursuit. I purchased an item from this company and they shipped me the wrong item. 2023Finish Line, Inc. All Rights Reserved. Then I reply "I can go to another store for these shoes." Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. I wanted him to send me a return label to return it. All team orders must be placed within a Finish Line store. F for Finish Line is an independent retailer and is not affiliated with any other companies. There was no other customers in the store but me. They then reimbursed me but deducted $10. Finish Line is notorious in advertising products that are no longer available. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. Order still processing Hi! Right after you check out with Affirm, the store finalizes your order This is so ridiculous. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. She walked away and I saw slight tears rest in her eyes. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. We appreciate the information you have provided. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. ABSOLUTELY RIDICULOUS. Just wait for another email with the order status: "Your order has been processed. Received an email at 11:50 stating my order was cancelled and not giving me a reason why. I said to her "I can't spend $210 on the comfort of one shoe. Products used:None because they kept cancelling my order. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. I placed an order for a pair of airmax 2014 about a day ago. Edited by: admediauk on Jun 3, 2014 7:43 PM. What online company does this? https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). Also my order charged me for each item I ordered instead of just once. I finally insisted on paying for the shipping so I could have the shoes shipped. I'm sorry JD Finish Line was not able to process your order.
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