I can understand the confusion on who is responsible in this matter. 1 Reply GMHoodwink 24 days ago AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Next to the address you want to remove, click the pencil icon . All applicable fees and charges will be disclosed prior to completion of your purchase. Enter in the correct address, and the package should be redirected to the right location. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Click on Selling Info. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. You can do this through the UPS website or by calling their customer service. Thank you for contacting AXS. For tickets to events located in the United States, the Service is operated by AXS Group LLC. After I gave them this information, I havent heard anything back in over a week. You should base your purchase decision solely on the information provided. They will ask you to return the package to the sender. ***Premium members get two free confirmed 2-hour delivery window requests per year. Im not getting an option to change my delivery. To do this on the date of the concert! With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. The recipient will then have to contact UPS to arrange a suitable delivery. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). They asked for these documents to change a damn name. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Please contact us at **************************************** if we need to update your method of delivery. United Parcel Service of America, Inc. All rights reserved. The extension will grant them an additional two business days to collect their package. If using the AXS App, click the person icon on the bottom of your screen to access your account info. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. This response is final and will not be reevaluated. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. . To read the updated Privacy Policy, please. Remove an address. All ticket prices for events that occur in the United States are stated in U.S. Please note that orders are processed only after a billing address and other billing information has been verified. Explore all UPS delivery change options. UPS Express Critical and freight shipments are not eligible for this service. AXS was solely the method of delivery in this matter. We have updated our list of supported web browsers. Ticket Delivery . What do I do? I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. After that, the package will be returned to the sender. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Footer.languageSelector.ja-jp.region The AXS app no longer supports WiFi and this can cause your tickets not to appear. . If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. How can I check the status of my tickets to see if they have been shipped? On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Enter a transfer amount and select a transfer. Due to the high demand of this event most lines for entry will be long. x. Click on Transfer to Bank. If the address cannot be corrected, the package will need to be returned. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Learn more about FedEx Delivery Manager. See the picture attached I shows the charge and the date. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! See details. Reroute your package to a different location or change the delivery date. Please make sure to review the terms and conditions that you will find on these third-party sites. You can find the number on their website under Contact Us. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. I have to make travel plans. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Of course, we do not have the name of the person who transferred the tickets to us. Well guide you through the process. in the event description page, in pop-up boxes, or in an email). If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. From the app, you are only able to change your zip code and password. If you are unable to find tickets or parking rights, please check back again. ups. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. All fees and charges relating to your transaction will be disclosed to you during the purchase process. I live in ******, **., over **** miles away. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Absolutely ridiculous. BBB Business Profiles are subject to change at any time. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). In addition, UPS My Choice members can use the Delivery Planner to request a hold. International Association of Better Business Bureaus. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. At this time, we can't change your delivery address once the order has been processed. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. 3. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you for contacting AXS. Seller fees on the Service may vary. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. UPS will typically hold a package for five business days. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Depending on the situation, you may need to contact the sender of the package to confirm the change. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. They shipped my tickets to the wrong address even after updating my address months before. I asked to talk to a manager, but apparently one isn't available for ***** hours. Both you and the receiver can use the packages tracking number to check the status of the intercept request. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Click-N-Ship. We will notify you by email if this box office collection is required. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. VIRTUAL (ONLINE) EVENTS. BBB is here to help. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. A fee will be charged for additional requests. You must supply the required Payment Method and/or other personal information in order to complete your purchase. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. I have spent the last six weeks trying to receive just an approximate date. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. Thank you. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. There are no suggested results at this time. You are solely responsible for making a purchase, based on the information provided on our Service. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. I purchased the tickets almost ten months ago for approximately $500. Thank you for contacting AXS. 4. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. When does will call open and close? The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. ADDITIONAL TERMS. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Required fields are marked *. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. How can we possibly contact them with a question? If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Listings are not considered retracted until they have been processed and a system confirmation has been issued. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Your receipt has been resent at this time as well. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Do I need to enroll in My Choice after I create an account? Whats the difference between a dust extractor and a vacuum cleaner? I requested a refund for my ticket due to **** application. All attendees must conduct themselves properly at an event. ***Premium members get two free confirmed 2-hour delivery window requests per year. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. PROMOTION RESTRICTIONS. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. I do see that your refund was approved and processed on 4/18/23. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Events may be postponed or canceled for a variety of reasons. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). On 3/20/23 I received the following email. 3. By clicking Next, you agree to the AXS.com Terms and Conditions. Please be sure when accessing the AXS app you are NOT connected to WiFi. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid.
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