If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. I am a busy person so i forgot to check one last time if it was reset. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Seller "can't send a return shipping label. Customer Service reps have a quota and will say anything to get you off the phone. Our system defaults to the seller paying for the shipping label. The seller agreed to a return, but can't buy a return shipping label (international shipping). Simply print the label on normal paper and tape it to the package. Chargebacks are not often heard about here from the buyer's perspective. So I will turn to ebay and see what they will do. My problem now is that there is no option to get eBayinvolved. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Keep in mind, there are additional rules for. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. What kind of return did you open? The seller is responsible for paying the return postage, this is their problem, not yours. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Seal your box with plastic or nylon tape at least two inches wide. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Choose Orders & Shipping. This is normally 3 full business days. Buying used phones requires a little bit of willingness to learn.". Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. edit He's refusing to give me the money first to ship it back. Copyright 1995-2023 eBay Inc. All Rights Reserved. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. Please do so as soon as possible so I may get this shipped back. Select 'Every time I visit the webpage'. You can return items in the following ways: To see which options are available for your return, go to Your Orders. Printed return shipping labels do not expire and can be mailed at any time. Bring it to the drop off location with the item you want to return. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. "The seller can't send a return shipping label". ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Typically shipping software is used to create return shipping labels. Holiday shipping is now in full swing, check out these helpful shipping tips! So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Select 'Internet Options'. In the Ship tab, select Create Shipment. Tip @missjen316 wrote: There is loophole in the new return system. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Buying used phones requires a little bit of willingness to learn.". Select your carrier and enter the tracking number. 05-25-2022 When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. the seller is asked if they want to provide a return label or have eBay do it. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. But they don't have to disrupt your businessor your profits. What to do when seller can't send a return shipping label? It's just part of how the sausage is made. Welcome to the Returns board! First things first you need to pack your items in a sturdy box. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. The last message from the seller: "wow did you know there are actually humans behind these sales? If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). I'm in Prague. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. I had paid directly with credit card through eBay (not Paypal). Click on Send an eBay Shipping Label. (I think Customer Service agents are allowed to extend that time period for international transactions.). If you want return shipping to be insured, see our section on alternative return shipping options. Or if you can use the same packaging, let them know so they can use the same dimensions. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I asked the seller if they really want me to do that since they are responsible for the shipping costs. What happens if the item is lost while it's being returned? I tried contacting customer service again, but the rep wouldn't close the case yet. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Return electronic devices Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Refunds and returns for sellers - Help Center Home Now I'm supposed tosend items back. View cart for details. and send return shipping labels from one interface. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Youve got three options to get it to UPS: Copyright 1994- If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. How to Send a Prepaid Return Shipping Label | Easyship Blog This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. You can create and email return shipping labels to customers easily using Stamps.com. Return shipping costs when you use an . 03-14-2018 If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Create Return Labels in Commerce Manager | Meta Business Help Center Contact the seller for a return shipping label. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. When youre responsible for return shipping, you can choose from a number of options in the return request form. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. The seller either has to provide you a pre-paid label or send you the money to return. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Send the funds using the buyer's preferred method. ", Are you sure you can't send it USPS Priority International? Oh - missed that. You don't have to package your item in a shipping box. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. 05-14-2021 12:24 PM. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Adding tracking details to your return helpsprotect against delays or issues in the refund process. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. an eBay return shipping label won't be available. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Help for buyers and sellers. ". item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" If you don't have one, you can order supplies online or buy one at The UPS Store . If you dont ship the item back by that date, we may close your request and you will not receive a refund. That sounds like a scam to me. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). Do you back your Paypal account with a credit card? In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. New, deeper discounts for Canada Post shipping on eBay Labels, Optimise your sales with enhanced features to your order details page, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers.
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