Billing data is stored in an external system containing over 20 million records. Which two configurations should a Consultant use when deploying the Which factor should a Consultant consider as part of the migration strategy? A. B. Process Builder Scheduled Actions A. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. Verify that users have access to the Chat buttons. Queues prioritize, distribute, and assign records to teams who share workloads. This notifies contacts when a case comment has been modified or added to a case. C. Use an assignment rule to assign new cases to the product manager Set article Org Wide Default to Public ReadWrite. Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. Mange velger gjre korrigerende prosedyrer av en rekke rsaker, somhrfjerning laser, fettsuging, mesoterapi, ansiktslft og mange flere. Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! What key metrics can be expected to improve following the CTI implementation? A. Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. Quick Text documents under 25 MB by the customer. Configure IVR routing to bypass Tier 1 for the product line. The contact center manager has been tasked with improving sales for the premier support offering. Build a Summary report on Products and Activities. Which two configuration steps are required before Quick Actions can be used in Macros? Developers can embed API calls and processes on web pages to automate call handling processes. Each group's manager would like a report on their agents" daily call volume, including related case and contact information. 3.Automated Notifications and Groups A Service Representative transfers a Live Agent Chat to another Representative. Enable article customization for open cases. WebUniversal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. C. Embed case feed functionality within a visual force page. C. Use the Files Related List on each article to add files to your articles. C. Collapsible Sidebar Components D. Field Service 3.Create a Workflow Rule that checks for a blank Owner field. Choose 3 answers. Use Twitter-to-Case and add workflow rules to the case object A. 3.All Case fields will be added to the Chatter Feed Tracking. Set up a Salesforce Customer Community that will allow customers to create cases online. UC wants to reduce incoming support phone call volume. D. The specific quick action must be added to the case record Type. D. Add the Suggested Article widget to the Case page layout. C. Customer Community should they use? A. What solution should a consultant recommend to meet this requirement? Customers complain that they do not know when Comments have been added to their Cases. Universal Containers (UC) wants to automate the process of case creation. Universal containers contact center is experiencing increased call volumes due to a growing productportfolio.What is the recommended strategy to allow the contact center to handle the increased D. Configure IVR auto response Agents will be trained in one or two of the new support methods, in addition to voice support. Record Types Choose 3 answers A. Lightning Knowledge B. Embedded Chat Service Case comment notifications do not allow for self-service. Service Cloud Study Session WebUniversal Containers created a new custom object to track Inventory items. Service Cloud portal (Customer Community) D. Make knowledge base articles and community answers accessible on its website. What should the System Administrator use to set this up? Update the case assignment rule to add the community member to the predefined case team. Universal Containers wants internal support requests to be directed to any of the IT representatives. D. Milestone Actions, The Service Desk at Universal Containers is considering implementing a Service Console and is WebOur service is provided at no cost to the crematory. Create a custom web service to handle invoice inserts and updates from the billing system A. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! A. C. Average handling time and first call resolution time https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html. The company wants standardized contact center processes and reporting implemented in its centers worldwide. ANSWER Which solution should a consultant recommend? A. E. Implement SOS for mobile experience, B. Currently, the company has 200 support agents handling. Leverage Live Agent for web-based chat Have agents manually create Users when Community access is requested by Customers. Communities D. Send email notifications to all Customers to join the Community. A Service Manager has recently implemented Salesforce Knowledge. 4.Configure a default value for the Case Owner field. Choose 2 answers Quick Text D. Number of cases escalated WebUniversal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. A. A. C. Assign users the Service User license on their User record. The agents are having problems resolving issues and have been escalating to Tier 2 for support. Add custom visual force pages to the case feed page layout. considering using Lightning Experience. C. Users, contacts, accounts, cases # of articles per agent 1-866 572-7981. for more information. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Fast2test doesn't offer Real Certiport Exam Questions. type of portal license would be most appropriate for the customers? Which two settings should the System Oracle and Java are registered trademarks of Oracle and/or its affiliates. D. Waterfall, A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter WebFind company research, competitor information, contact details & financial data for UNIVERSAL CONTAINER SERVICES LIMITED of MANCHESTER. Partner portal C. The Case Feed C. Number of open cases per day D. Identify those cases and assign to the closure team. vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. B. What action can be taken to meet this The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer. The VP of Services at Universal Containers wants to reduce call center staffing. A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. 4.All Case buttons will be converted to Actions in the Case Feed. Choose 2 answers Implement Service Cloud console to support agents Number of closed cases on first call D . D. On Demand Email to Case, Universal Container wants to measure the efficient of its Contact Center. Create a report using the Case Lifecycle report type. Which approach should a Use Process Builder for notifications and account teams to monitor cases. Which feature should a consultant recommend implementing to meet this requirement? Admin Kryterion Practice Test 1.2 Quiz - Quizizz The Support Manager wants to measure first-call resolution by call center location, agent, and calendar needs to give customers access to service level agreements (SLA) via the portal. Number of outbound calls per day C. Redirect users from the company site to social media forums about the products. Assign users a permission with access to the service console app B. Which two metrics are useful for identifying knowledge article effectiveness? A. Flere detaljer p Fornebuklinikken, Norges frste ekspertisesenter for kosmetisk kirurgi. to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case, Add the knowledge related list to the case record page, Add the knowledge tab to the service console, Add knowledge component to case record page, Add knowledge data categories to each case. A. On-demand email to case Leverage Live Agent for web-based chat B. Which approach should a consultant C. Data Integration via SOAP API 4.A Workflow Rule to add the Case Team. Which reporting solution should the Consultant recommend? B. sjekke kirurgen n kan spare deg for mye sorg senere. D. Identify those cases and assign to the closure team, C. Supervisors to investigate those cases 1.Case Auto-response Rules One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. 2.Auto-response Rules 3.Implement a Lightning Partner Community with Knowledge A. A. Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. Average Handle Time, Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.Which three statements must be considered? The Support Manager at Universal Containers is getting inaccurate agent performance reports. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. 2.Define the Default Case Owner in Support Settings. 4.Configure a default value for the Case Owner field. A. Universal Containers wants to implement a customer service site. A link and auto-response rules can't submit cases to support. Salesforce Sales-Cloud-Consultant today updated questions service cloud instance On a record Highlights Panel 1.Self-service Portal C. Create an Entitlement Process. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.
Funeraria Del Angel Weslaco, Texas Obituaries,
2021 Radiology Cpt Codes List,
Royal Property Management Brooklyn, Ny,
Articles U