Your browser's Javascript functionality is turned off. We're happy to help. Please allow 4-6 weeks to receive your replacement. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed. On this website, cookies are used by ZWILLING J.A. SHOP NOW. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570 *Please allow 12 weeks for the inspection process and return delivery of your product. If you are located in the USA, kindly address your return to: Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Enter the order number and email. By clicking Sign Up, you are agreeing to our. For internationally issued credit cards, please notify with your credit card issuer that you will be placing an order within the US. There are exclusions to this guarantee that users will want to consider before sending in their cookware for the company to evaluate, as Zwilling want to examine the products before agreeing to repair or replace the product. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. HENCKELS. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. The appropriate tax amount by item will be included with your refund. Current country: USA. On Select Products In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Online purchases cannot be returned to Outlet Stores. Some people balk at the higher price on Le Creuset products, but the products are covered by warranty. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Have questions about your order? If you cannot get your order to go through, please try PayPal. Bob Kramer is no longer offering this service. Your browser's Javascript functionality is turned off. You will receive an email notification when your return has been processed. By clicking Sign Up, you are agreeing to our. The ZWILLING Culinary World App QR code on the product packaging fires up the app so you can search a database of original recipes. or. Ceramic VS Steel Knife | Ceramic or Steel which is the Best? Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Also on this page, you can enter any vouchers codes or amend the products you have chosen. SHOP NOW, Gift With Any HENCKELS information about your purchase including the name of the website (if applicable) You will receive e-mail confirmations both when your order is received as well as when your order is shipped. Enter the order number and email. We cant say for sure which one is of higher quality. We're happy to help. The following compares the warranty details (available 13 Jan 2020; US contact details).BrandWarrantyCoversProvisosFoundContactLe CreusetLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsOn official website877 273 8738CalphalonLimited LifetimeCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 809 7267LodgeLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsNot on website423 837 7181 orContact FormZwilling (Staub)LimitedCovers defects in material & workmanshipNormal home use;Normal home use;On official website1 (800) 777 4308GreenPanLimited Lifetime;2-yr on nonstick coatingCovers defects in material & workmanship; defects in the non-stick coating covered for 2 years.Normal home use; Follow use instructionsOn official website914 372 7777T-FalLimited Lifetime WarrantyCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 395 8325XtremaLimited10-year Warranty; Special replacement warranty for damage from misuse involving discounts up to 50% off.Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cookingNormal home use; Follow use instructions; Doesnt cover lids.On official websiteEmail to contact page. Products produced by GreenPan, including the set reviewed in my ceramic cookware guide, are covered by a limited lifetime warranty that encompasses defects in workmanship and material, but only if the pan was not used in a professional setting. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. We will also refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear and tear, failure to follow instructions or misuse). ZWILLING does not share or sell you data to third parties. By Clicking Sign Up you are agreeing to the. Free 4-Piece Set of Pan Protectors. Henckels Warranty. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. Final sale merchandise including merchandise sold with visual imperfections, may not be returned or exchanged. Packages which are refused or returned to sender. See your order even if you are not a registered user. Another exception is when a product line is taken off the market. Cookware Purchase Please be aware that the warranty details are subject to change by the company at any time. You can call them Monday Friday, 9:30 a.m. to 2:30 p.m. EST by phoning 914 372 7777. If you forget your password you can click on the forgot password link on the account sign in page. We recommend rubbing with oil periodically to prevent rusting., The lodge enamel cookware has edge clips to separate the lid from the pot so it doesnt chip are these missing might want to get some so it doesnt get worse and before you call lodge because they may ask you if your using them if you cant send them a pic of them well you get the picture. Join the mailing list to be first to know about sales, events & new arrivals. Cookware Purchase If your order was canceled, please be advised that a charge may appear on your account. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally On Select Products See your order even if you are not a registered user. If your item needs repair, please find an independent company that can perform the repair. Just follow the prompts in the simple checkout process. The guarantee has a fairly inclusive scope, and covers all material, functional, and A warranty is only as good as the company that stands behind it. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Yes, you can enter a different delivery address and billing address. The limit of cover stops at overheating or any use contrary to their care instructions, however. Other exclusions include theft and fire. Click See your order even if you are not a registered user. Error! Cookies are small files that are stored on your device when you visit certain web pages. We use USPS, FedEx and UPS for order deliveries and reserve the right to choose the best carrier for your shipping address. High quality kitchen tools at an exceptional value. HENCKELS cookware has a lifetime warranty against manufacturers defects. Most cookware companies have similar inclusions and exclusions. WebYou can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. Mother's Day Culinary Insider program terms and conditions. If you have any questions about the Custom Knives Warranty or reconditioning, please contact us at:Kramer Knives Inc.360.738.6004info@kramerknives.com. The lack of communication and accountability has left me feeling ignored and unappreciated. Save your information to make future ordering quick & easy, Become eligible for offers available only to registered customers. All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. Enter the order number and email. Your full name, address, phone number, e-mail address, and preferred method of contact. All received returns will be processed as a return and a refund will be issued back to the original form of payment. breach of contract or strict liability. Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. You can find more information about the processing of your data in our. Free 4-Piece Set of Pan Protectors. You can contact them by phone on 1 (800) 777-4308. If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. competitions or customer surveys). For both your security and ours, we use a third party company to verify all of our online payments. SHOP NOW, Gift With Any HENCKELS You can find more information about the processing of your data in our. You will receive an email confirmation with a link to finalize your sign up. We're happy to help. Have questions about your order? Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Refunds can only be issued back to the original form of payment. Some time-limited warranties stipulate a time factor, e.g. For further information relating to the above, please call on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm or email us at customerservice@zwilling.co.uk. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). competitions or customer surveys). Offers may not be valid at ZWILLING Outlet Stores. If you wish to see the status of your orders, please log into your account and look under order history. Join the mailing list to be first to know about sales, events & new arrivals. Like all of our products, ZWILLING J.A. Sometimes theyre not online and it requires you to contact customer service. WebAll ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. Attn: Warranty Department ZWILLINGJ.A. Click the "Apply" button on the right side of the page. location such as its name, location, and street address. competitions or customer surveys). Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. A lifetime warranty infers no time limits on claiming against defects and workmanship (for example) or other inclusions of the warranty. Please turn it on so that you can experience the full capabilities of this site. Id appreciate your help. Culinary Insider program terms and conditions. Mother's Day Covered damage will result in the company repairing or replacing the cookware without any charge. WebKramer by ZWILLING J.A. Some States do not allow limitations on how long Please note that your wishlist will not reserve inventory or sale pricing. By clicking Sign Up, you are agreeing to our. 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? Cookware Purchase as part of the warranty claim submission process. We package and ship your order as soon as we receive credit card authorization and verification. Zwilling is the parent company and US customers can refer to its warranty. Provide your account email address to receive an email to reset your password. Error! Provide your account email address to receive an email to reset your password. It was a gift from my mother just before she died so I do not have a receipt for the item, but I am the only owner and user. Enter the order number and email. Kai USA Ltd., Shun CutleryWARRANTY DEPARTMENT18600 SW Teton AvenueTualatin, OR 97062Phone: (800) 325-2891. You will need the return tracking number in the event your package is lost in transit. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Culinary Insider program terms and conditions. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace Please allow 4-6 weeks for delivery of your replacement item/s. By clicking Sign Up, you are agreeing to our. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential kitchenware for everyday cooking, Damage caused by misuse or abuse of the product, Discolouration and / or mis-shaping of the product by overheating, Products that specify a limited duration of the warranty on the product packaging, Rubber seals/rings (for pressure cookers), Failure to adhere to ZWILLING guidelines for the general care and use for products. You can contact them by phone on 800-395-8325. Error! 5-7 business-day delivery often requires the United States Postal Service (USPS) to make the final delivery. A limited lifetime warranty covers your product for a lifetime but has limits to that offer. A $44 Value! To save you time, we've made our checkout process efficient and easy to complete. DATA We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. If you wish to return a faulty product you have up to 1 year. Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL. However, to ensure the warranty applies, users must follow care instructions provided with the cookware, similar to conditions mentioned above for other cookware brands. Please check your entries and try again. Provide your account email address to receive an email to reset your password. Henckels Canada LTD. uses Canada Post to deliver your order. Yet another company that offers a limited lifetime warranty on their cookware is All-Clad. The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. Our Product warranties only go to the original purchasers and not to any later owners of Products we sell. See your order even if you are not a registered user. If your item needs repair, please find an independent company that can perform the repair. Please check your entries and try again. If youre wanting value-for-money cookware, products that perform well and last, you might want to check the warranty and guarantee offered with the product. WebYour account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender. WebZwilling.com will accept your return by mail for unused items only. If your item is discontinued or out of stock, you will receive a replacement of equal value. Standard (5-7 business days) Over $59.00 - Free, Standard (5-7 business days) Under $59.00 - $6.99. There are some exclusions to the warranty, such as normal wear and tear on the product, accidents caused by fire or flood, and deterioration or metal separation that was caused due to exposure to very high heat. Henckels, including chefs knives, santoku knives, knife sets and more. an implied warranty lasts, so the above limitation may not apply to you. Most offer replacements rather than refunds and do not cover the costs of shipping or incidental damage. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. The later Calphalon products come with a limited lifetime warranty. By clicking Sign Up, you are agreeing to our. Please note our warehouse space is closed to the public and customer returns/warranties will not be accepted. Youll find that most cookware companies will offer a limited lifetime warranty. We're happy to help. Get Up To 60% Off There are two professionals that we highly recommend and continue to have excellent results. You can contact them by phoning 8800-255-2523. ceramiccookwarehub.com original article created: This site is reader-supported; if you buy through site links, we may earn affiliate commission, at no extra cost to you, to help with maintaining the site. Our warranty does not apply to speculators or to any higher resale prices of our knives. Some promotional offers may not be combined with other offers. Since 1731- Beauty tools of excellent quality and design. Prior to clicking the PROCESS ORDER button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and credits.
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