Our Witham branch number is 01376 777976, We booked tour holiday last July given price for it very happy payed deposit there and then all the problems started we got a revised price nearly 3000 pound more than originally one 3 months later we were told that the original booking had not had flight charges put on We have bin back and forward few times last contact by phone manager put phone down on us so finally we went into store and asked for full refund we spent more than 2 hours trying to get refund eventually they agreed but would not refund our deposit Told I've got to wait 28 days for refund Glad I payed by credit card so letting my bank deal with the deposit Could not believe the managers attitude would not listen to our issues before we left store she turn off her computer and walked away We walked out of store straight into another travel agent got everything done for us there and then and all done no problems or hassle, Good morning Terence,Thanks for taking the time to leave us a review, we really appreciate the feedback. Airlines are required to make refunds promptly within seven business days for purchases by credit card, or within 20 days if paid by cash or check. I am very sorry to hear about the level of customer services you received from our Bury branch. chance to earn commission on top of your wage. Companies can ask for reviews via automatic invitations. Purchased euros today hays gave me a rate of 1.0358 which I accepted ( knowing no better) at home checked receipt and found they charged buy back fee of 3.95 without asking me, also on checking their web site the rate quoted is 1.1062 Moral is check information prior to purchase rather than relying on then to be professional and advise on best deal . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hays Travel Card is free to use worldwide in millions of locations. Check-In. when I asked for a receipt which was not provided initially - no explanation of the rate - no calculation shown. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. Dont worry, if you are entitled to a refund your money is safe. He also says you should splurge for a flexible booking package. demonstrate your COVID-19 vaccination status through the NHS app. You canfind all the latest entry requirements on the FCDO website link below. We will certainly let the branch know that you have had a great experience with them, as I am sure they will be very glad to hear this. Here's an example of a weak case. Whilst there, an elderIy lady entered and requested her tickets. Packages that include a flight element are financially protected by the ATOL Stop spamming my timeline! Learn more: You can get travel insurance without paying for it out-of-pocket. Take careLucy - The Social Media Team, Jess and Sharon were so helpful in my holiday search. It was fun," he said. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee - you can book now and cancel or change free of charge if you need . Report inappropriate content 1-10 of 47 replies Sorted by Hays are fobbing you off. Although Decman didn't cancel before that deadline, he finally got a win. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. We need your email address to verify that your review is genuine. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. agents equals take take your money no service just so people are aware hays customer service to me when I went to the store in Aylesbury was very dismissive . I am very sorry to hear that you feel this way and I can assure you that this is not how we want any of our customers to feel.If you could please send us a summary of your complaint, along with a screenshot of your review to Csreviews@hays-travel.co.uk, we would be more than happy to look into this for you.ThanksEve - The Social Media Team. But it's not all doom and gloom, as some firms did manage to impress the majority of their customers. I am glad to hear that this was amended quickly for you however I can completely understand how you feel.Take Care and Thank you Eve - The Social Media Team. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. If you need any further assistance please contact your local branch, orthe person who made your booking. For more information on USA Holidays or to book call 0800 412 5292. When evaluating offers, please review the financial institutions Terms and Conditions. Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death. I am sorry to hear that you were not advised of the time period on the buy back guarantee for your travel money. Yes, you can make secure online payments by visiting the. Our latest family holiday April 2023 to Turkey Nikki recommended the Haydarpasha Palace hotel and we weren't disappointed for a family of 5 it was within our budget and got more than we bargained for thanks to Nikki. Greenberg said they can advocate for you when it comes to COVID cancellations and help you with complicated travel insurance plans. Decman contacted the Intercontinental Hotel in Chicago to cancel her reservation. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. We were handed the money and receipt in an envelope and went on our way, it was only when coming to change the money back that we discovered it was only guaranteed for 30 days, this being day 36.THEY SHOULD NEVER HAVE ADVISED US TO TAKE OUT THE GUARANTEE, or at least mention it was only valid for 30 days.There is NO facility on their website to make a formal complaint, you have to sit on a phone for hours instead. Once received, simply print the documentation, as it is required for you to travel. Her attitude is very positive and welcoming, she had made a bad situation with a holiday from a different company very easy and positive for me. Purchased euros today hays gave me a rate of 1.0358 which I accepted ( knowing no better) at home checked receipt and found they charged buy back fee of 3.95 without asking me, also on checking their web site the rate quoted is 1.1062 Moral is check information prior to purchase rather than relying on then to be professional and advise on best deal . Lead Writer/Spokesperson | Travel, credit cards. As a. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. services. This information will then be passed on to the airline in advance of travel. Hays Travel has "stood its ground" to tour operators not issuing customer refunds - opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. First, the good news: Hays offers 0% commission on its foreign currency. We had went in and spoke to Rebecca. After CBS 2 reached out to the hotel, they offered him a full refund as a courtesy. Holiday Extras FAQs - All the answers to your questions about us In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. "I went dateless to the Cubs game. The official app for Hays Travel Prepaid Travel Card. If you've booked a holiday with Hays travel and you're unhappy with the behaviour of the staff, pricing of your holiday package, or another issue you don't have to stay quiet. Reponse times from their customer services average just 20 seconds and their call centre regularly wins . For all other eligible tickets (such as for a flight that Frontier canceled), use Frontiers online refund request form to get your money back. Sign in using either your Booking.com account or confirmation number and PIN, select the booking you want to change, and you'll see what options are available. If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. Sophie was more than 2 hours on the internet and on a phone sorting and eventually getting a result for our family (10 adult & 6 children) holiday. Learn more: The best travel insurance companies. However, it may not be as easy as you may think to get in touch with someone who will actually help you. You want a travel credit card that prioritizes whats important to you. Why are travel refunds taking so long now? Here are some tips to get We have booked again for our main summer holiday 2023 - We had to make a major change to location and Hays did all the work of changing it with Jet2 without any problems at all. Cannot praise her highly enough. If you had to come home early, you're entitled to a cash refund for the unused elements of the package or a pro-rata refund for the remaining days. The rules are changing every day, the situation is changing every day, your medical condition may be changing, so the bottom line is get as much flexibility as you can afford," he said. Worldwide cash withdrawals. Here is a list of our partners. Please contact your local branch, orthe person who made your booking. If special assistance is required, you should notify us at the time of booking. Sit back and relax while we do the work. We really appreciate all feedback from our customers. How long will it take for my booking confirmation to come through? She phoned back to say that the supplier wasnt answering, due to the Bank Holiday, and shed call them tomorrow and get back to me. Good Afternoon Laura,Thank you so much for taking the time to leave us a 5* review.We appreciate the feedback you have given Nikki. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. / CBS Chicago. Many or all of the products featured here are from our partners who compensate us. From your. You deal with several companies every day and most of those interactions are pleasant. 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Can I take liquids on-board the aircraft? Would highly recommend seeing Teresa she is brilliant, definitely deserves recognition for her Excellence Date of experience: April 23, 2023 David Fothergill 1 review GB 5 hours ago The ATOL protection does not apply to all holiday and travel Please note that you will need the six-character verification code we sent by email or text message. Please can you send us an email to csreviews@hays-travel.co.uk so that we can look into this for you.Take care Lucy - the Social Media Team, Booked with Hays to Fuerteventura (using Jet2) and everything worked from start to finish. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Hays Travel is offering Brits full refunds on certain holidays this It's great to hear that Sophie from our Glasgow Gordon Street branch went above and beyond to get your query resolved efficiently for you. We checked out what some local hotels offer. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. I asked if they were able to help me and one was told to go on another computer. Submit Enquiry. If you are unable to travel because of the Coronavirus you are entitled to a refund. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. I am very pleased to hear that you have had a lovely experience. By using our unique system, you can skip the customer service queue and get help fast. holders get the Works bundle at no additional cost. This lets you avoid filling out the Frontier refund form, but you likely dont want to go this route, as credits must be used within one year of the transaction date. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Hays Travel - need contact details to resolve issue / complaints If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you are unable to travel because of the Coronavirus you are entitled to a refund. Tyne and Wear, I have booked a Jet 2 holiday through Hays Travel. What are your holiday cancellation rights? | money.co.uk All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. Use the app to fully manage your travel card account and stay in control of your holiday finances. A request to cancel a booking must be made in writing by the lead passenger. I'm sorry for any inconvenience this may have caused.ThanksLucy - The Social Media Team, it would not be 1 star but had to give something, bury branch is the worst customer service, absolutely sad when your just trying to sort your holiday out, on the website it says 4:5 /5 but that's something you can't leave a comment, go on the real review sites and you wish you never booked with them, Good morning Michael,Thank you for taking the time to leave us a review, we appreciate the feedback. You can also contact the property to ask for a date change. What fantastic service from Sophie in the Glasgow Gordon St branch.Above and beyond to sort an error by easyJet, who wanted to change our agreed, and paid for, booking. If you are due a refund and have been sent a verification code - please click here. The deal has only been made with certain airlines and hotels, so customers have to look for . We often link to other websites, but we can't be responsible for their content. Thanks again Lucy - The Social Media Team. Ways to Contact Hays Travel Customer Support. But the bad news is that 0% commission is never something to get excited about. Please note that we may share your email with the company to verify your order. witham town center woman with black hair and piercing on her lip is very rude and unhelpful. SR1 3HA, Registered Office: ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. Login Can't remember your password? And this Intercontinental where Decman booked two days prior. :), Good Moring, Thank you very much for your 5* review!We appreciate the amazing feedback that you have given our Stoke Talke Branch! Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. To help us assist you quicker, please include your booking reference number. This recall involves dual voltage Steamfast brand Home and Away Travel Steam Irons with model numbers SF-717, SF-720 and SF-727 and with date codes between January 2008 and March 2017, and Brookstone Steam Bug Travel Steam Irons with model number 606335. Megan Lee joined the travel rewards team at NerdWallet with over 12 years of SEO, writing and content development experience, primarily in international education and nonprofit work. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. If you want a refund for travel because of coronavirus scheme. To get a refund after checking into your hotel, you need an airtight case. And I regret hays was used obviously . Theres also a live chat feature. "After multiple attempts doing the same thing with different people at the hotel I came to no avail," he said. My bad experience is with their travel money change, we purchased our Lira at the time of booking and on their advice took out the buy-back guarantee. Get Contact Info for All Departments. We'll survive! Why Hays Travel owners have no regrets on Thomas Cook If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. From your Frontier Miles account, navigate to the My . Our knowledgeable staff will help you find your perfect cruise holiday so simply fill in the form below and we will get back to you shortly. All rights reserved. The majority of our suppliers now issue e-tickets. Booked a few holidays through Nikki family and girls trips! If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Avoid at all costs (no pun intended), Good Afternoon David,Thanks so much for taking the time to leave us a 1* review.We appreciate the feedback you have given us. The ATOL protection does not apply to all holiday and travel Yes, you can make secure online payments by visiting the 'MY BOOKING' section of the Hays Travel website. Click herefor your branch contact details. Rather than assisting her another assistant just told her to go to the bureau. Years ago, I reserved a room at a bed-and-breakfast on Maryland's Eastern Shore. The developer provided this information and may update it over time. However, you might not even need to pay for trip insurance. earning incentives also. The State Department denies this. Was told that only applied to purchases over 1000. The company doesn't have the best reputation and many customers claim hays Travel doesnt provide the services it promises. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Take your Hays Travel Card with you on every holiday, simply top up and go. She was a great help and definitely deserves a 5 star review! This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. travel agents? Use worldwide anywhere Mastercard is accepted. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. Our partners cannot pay us to guarantee favorable reviews of their products or services. Hays Travel Reviews Vornado Recalls Steamfast and Brookstone Travel Steam Irons Due to Fire Here are our picks for the. Sunderland, my work feels like a little family. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hays CVB, KS - Official Website | Official Website USA Holidays | Holidays to the USA | Hays Travel Packages that include a flight element are financially protected by the ATOL Certificate go to: What does API mean and who do I give this information to? If you've tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. Certificate go to: Foreign, Commonwealth, and Development Office website. It's great to hear that Rebecca delivered exceptional customer service. HAY Booking Reference Lead Passenger Surname Lead Passenger Date Of Birth Open the calendar popup. Website easy to use , looking forward to the holiday now. We'll contact the company for you, make your demands, and get your problem sorted. Specifically, you may decide to pursue a remedy through an alternative dispute resolution, an Ombudsman, or you may have to take Hays Travel to small claims court: When you book a holiday for your family, the last thing you expect is for the travel agent to treat you badly, mislead you or to otherwise make your experience painful.